Senior Lettings Negotiator - Fulham and Chelsea

KFH; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

KFH is seeking a senior lettings negotiator to enhance their team in London. This role requires strong communication and customer service skills, with responsibilities including managing applicants and negotiating offers. The position offers a competitive salary with an uncapped commission structure, along with numerous benefits and opportunities for career growth.

Benefits

Uncapped commission structure

Annual Awards Ceremony

Skiing trips for top performers

Support for London Youth charity

Qualifications

• Proven track record in estate agency.
• Outstanding communication skills.
• Passion for delivering excellent customer service.

Responsibilities

• Managing applicants daily.
• Generating and conducting viewings.
• Negotiating offers and ensuring legal compliance.

Skills

Communication

Customer Service

Negotiation

Job description

Do you have experience as a Lettings Negotiator? Are you skilled at forming and developing great relationships with customers and colleagues? Are you looking to take the next step in your career? If so, this senior lettings negotiator position at KFH offers industry-leading training programmes, fantastic social opportunities, and a network to learn from the best. We’re seeking an individual who can collaborate, share their lettings knowledge and skills, and bring new thinking to our team.

At KFH, with over 60 branches across London, we are the capital's largest property services group, and we are growing! We offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 units across 130 locations, with a portfolio worth £10 billion. Our team of qualified chartered surveyors and valuers provides comprehensive services for both corporate and private clients. Our employees are central to our success, supporting each other and delivering exceptional service with integrity. We value experience and encourage innovative thinking.

As a senior lettings negotiator, you will play a key role in helping tenants find suitable properties, working closely with landlords from marketing to negotiation, tenancy progression, and final move-in day. Providing exceptional customer service to applicants, landlords, and other parties will be central to your role.

You will report to our Branch Director.

Responsibilities include:

1. Managing applicants daily
2. Generating and conducting viewings
3. Keeping landlords informed on all matters
4. Negotiating offers
5. Collecting holding deposits and tenancy monies
6. Overseeing tenant referencing and right-to-rent checks
7. Ensuring legal compliance on offers
8. Providing high levels of customer service

We are looking for a candidate with a proven track record in estate agency, outstanding communication skills, and a passion for delivering excellent customer service. The ideal candidate will be committed to achieving the right results and enhancing our reputation.

In this role, you will benefit from an uncapped commission structure of up to 30%, along with cross-referral incentives. We celebrate success with an annual Awards Ceremony and top performers enjoy skiing trips to Verbier. We also support our London-based charity, London Youth, through activities like cake sales, Tough Mudder events, marathons, and more. We pride ourselves on delivering excellent customer service, effective communication, and achieving the best results for our clients.

This position is ideal for someone seeking the next step in their property career.

Click here to see all our company benefits, including earning potential and discounts.

KFH is an equal opportunity employer committed to diversity and inclusion.

KFH. People. We get it.