Senior Lettings Manager

The New Homes Group; Taunton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services provider in Taunton is seeking a detail-oriented Case Checker to review mortgage and protection cases, ensuring compliance with FCA regulations and Consumer Duty principles. The role offers a hybrid working pattern with various perks, including discounts on products and services, annual leave, and comprehensive training support. Candidates should have strong communication skills and high attention to detail.

Benefits

Flexibility of a Hybrid working pattern

Discounts on products and services

22 days of annual leave, increasing with tenure

Additional day off for birthday

Full Support and Training to gain CeMap Qualification

Access to Employee Assistance Programme

Qualifications

• Experience in a regulated financial services environment is ideal.
• Detail-oriented with a focus on quality and suitability of recommendations.

Responsibilities

• Review mortgage, protection & GI cases to ensure compliance.
• Ensure advice reflects Consumer Duty principles and best outcomes.
• Provide feedback to advisers for ongoing improvement.
• Identify trends and training needs through case analysis.
• Support a positive compliance culture.

Skills

Confident with IT systems and tools

Strong written and verbal communication skills

High attention to detail and accuracy

Team player with great organisation skills

Professional and friendly telephone manner

Job description

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Mortgage Intelligence Holdings are looking for a detail-oriented Case Checker ideally with experience in a regulated financial services environment.

In this role, you’ll be responsible for reviewing submitted cases to ensure that “best advice” is consistently applied, aligned with FCA regulations and Consumer Duty principles. Acting as a key part of our Compliance function, you will assess the quality and suitability of recommendations, provide clear feedback to advisers and field staff.

What can we offer you?

• The flexibility of a Hybrid working pattern - (2 days in the office in Bournemouth/3 working from home)
• Perks at Work – Discounts on products and services, inc gym discounts
• Group Discounts on Property Services, inc estate agency, mortgage, conveyancing and surveying services
• 22 days of annual leave to begin with, increasing by a day each year you’re with us – up to 27 days
• An additional day off to celebrate your birthday.
• Full Support and Training to gain your CeMap Qualification
• Aviva Digicare – inc digital GP and annual health check
• Access to our Employee Assistance Programme - 24/7 support for you and your family

Main responsibilities:

• Review mortgage, protection & GI cases to ensure they meet FCA and company standards
• Ensure advice given reflects Consumer Duty principles and delivers the best outcomes for customers
• Provide clear feedback to advisers to support ongoing improvement
• Identify trends, risks, and training needs through case analysis
• Support a positive compliance culture across the network

Skills and experience required:

• Confident with IT systems and tools
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Team player with great organisation skills
• Professional and friendly telephone manner

Mortgage Intelligence is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.