Senior Legal Tech Support Specialist

Morae; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Morae Global Corporation seeks to hire a Senior Support Consultant to deliver expert client support for document management and legal technology solutions. You will resolve complex technical issues, maintain high client satisfaction, and ensure service excellence across engagements.

The role requires independent troubleshooting, collaboration with technical and business teams, and the ability to balance priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in related area or equivalent IT coursework.
• 3–5+ years in technical support or related client-facing tech role.
• Experience supporting enterprise software in professional services or legal tech.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments, Office applications, and Active Directory.

Responsibilities

• Provide expert technical product knowledge and support to Morae Global clients.
• Diagnose and resolve complex technical issues and maintain SLA adherence.
• Collaborate with Support Team and cross-functional stakeholders.
• Deliver iManage End User Training when required.
• Manage the support queue and prioritize client requests.
• Contribute to knowledge management and training materials.

Skills

Troubleshooting

Client support

Windows OS

Active Directory

SQL basics

Documentation

Education

Bachelor's degree in IT or related field

Tools

iManage

NetDocuments

MS SQL Server

Microsoft 365

Azure

Job description

Morae Global Corporation seeks to hire a Senior Support Consultant to deliver expert client support for document management and legal technology solutions. You will resolve complex technical issues, maintain high client satisfaction, and ensure service excellence across engagements.

The role requires independent troubleshooting, collaboration with technical and business teams, and the ability to balance priorities in a fast-paced environment.