Senior Leader, Scaled Customer Success
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
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Job summary
Regulatory Technology business is seeking a senior Customer Success leader to drive a scaled CS function and become the senior voice in executive conversations. You will coach two CSMs, own a £4-5M ARR portfolio and influence commercial outcomes with cross-functional partners.
You will engage in strategic reviews, ensure health and adoption data drives decisions, and balance customer value with retention and revenue growth.
Qualifications
- Experience leading Customer Success teams within a SaaS environment.
- Proven track record managing scaled or high-volume customer portfolios.
- Commercial mindset focused on revenue protection and growth.
- Data-led approach using health, engagement and product adoption to prioritise activity.
Responsibilities
- Lead, coach and develop two Customer Success Managers.
- Own the strategy, health and performance of a £4-5M ARR portfolio.
- Deliver executive meetings, webinars and strategic business reviews.
- Partner with Account Management to maximise retention and renewal success.
- Use data to identify risk and opportunities in the portfolio.
- Collaborate with Marketing, Digital CS and Data & Analytics to improve the journey.
- Act as the senior escalation point for complex customer situations.
Skills
Tools
Job description
Regulatory Technology business is seeking a senior Customer Success leader to drive a scaled CS function and become the senior voice in executive conversations. You will coach two CSMs, own a £4-5M ARR portfolio and influence commercial outcomes with cross-functional partners.
You will engage in strategic reviews, ensure health and adoption data drives decisions, and balance customer value with retention and revenue growth.
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