Senior Lead, Product Success for (EMEA) (APAC) or (AMERICAS)

RX Global; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in events and exhibitions is seeking a Senior Lead, Product Success to enhance operational excellence and digital product adoption. In this strategic role, you will align digital initiatives with business objectives while fostering strong cross-functional partnerships. Exceptional leadership and communication skills are essential. The position offers various benefits, including generous holiday allowance, health and wellbeing programs, and opportunities for personal development.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Life assurance

Competitive contributory pension scheme

Employee Assistance Programme

Qualifications

• Proven experience in stakeholder engagement within digital environments.
• Ability to drive product adoption and performance effectively.
• Experience in leading complex digital projects to delivery.

Responsibilities

• Build trusted relationships with senior stakeholders.
• Accelerate product adoption and embed best practices.
• Translate business strategies into actionable digital insights.

Skills

Stakeholder engagement

Strategic alignment

Communication skills

Cross-functional collaboration

Leadership in distributed teams

Job description

The Senior Lead, Product Success is focused on driving operational excellence and accelerating the adoption of digital products across the EMEA, APAC or the AMERICAS region. Serving as a strategic connector between Digital teams and regional Business Units (BUs), this role ensures alignment of priorities, fosters strong cross-functional partnerships, and embeds best practices to support successful product deployment and measurable impact.

The Senior Lead champions product success by aligning digital initiatives with BU objectives, strengthening engagement between stakeholders, and leading the scaling of digital solutions through structured frameworks. Although the role does not include direct line management, it provides leadership and coaching to a matrixed team of Digital Business Partners, guiding them to maximise performance and impact.

Responsibilities

• Build trusted relationships with senior stakeholders to align digital initiatives with strategic priorities
• Accelerate product adoption across the region and embed best practices to improve customer outcomes.
• Translate business strategies into actionable digital insights that drive commercial impact.
• Lead and support a team of Digital Business Partners to unlock digital opportunities and deliver measurable results.
• Represent Business Unit (BU) needs in product development to ensure relevance and maximise value.
• Scale digital product rollouts by resolving operational challenges and embedding best practices that boost BU agility and performance.
• Develop training and coaching programmes that elevate BU digital maturity and empowering teams to drive digital initiatives with confidence
• Create visibility of Product Success impact through dashboards, storytelling, and leadership engagement

Requirements

• Proven experience in stakeholder engagement and strategic alignment within digital or technology environments.
• Ability to drive adoption and performance through structured rollout and feedback mechanisms.
• Experience influencing product development and embedding user requirements into delivery plans.
• Demonstrated leadership in managing distributed teams in international markets
• Skilled in identifying operational blockers and implementing scalable solutions.
• Experience designing inclusive training and coaching frameworks to build team capability.
• Excellent communication and collaboration skills across diverse teams and functions.
• Proven experience in leading complex, cross-functional digital projects from initiation to delivery

Working at RX

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people.

RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Benefits

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work