Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Warrington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Warrington is seeking a Senior/Lead IT Support Analyst to provide advanced desktop support and lead the local IT team. This role requires over 10 years in IT support, with a focus on legal software and tools, ensuring end-user productivity with a hybrid work model.

Qualifications

• 10+ years in IT Support experience required.
• At least 3+ years within a law firm.
• Strong troubleshooting and mentoring skills.

Responsibilities

• Provide support for complex desktop/laptop systems.
• Mentor and train team members.
• Coordinate desktop support activities.

Skills

Technical support for O365

AD

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Apple/Android mobile devices

Job description

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Senior/Lead IT Support Analyst - Law Firm, Warrington, Cheshire

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EU work permit required:

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide backup support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as backup to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices as needed.
• Participate in and occasionally lead software pre-pilots, pilots, and rollouts, including testing and documentation.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is necessary.

Skills Required

• 10+ years in IT Support experience, with at least 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.