Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Wakefield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading law firm in Wakefield is seeking a Senior/Lead IT Support Analyst to join their team. The ideal candidate will have extensive experience in IT support, particularly within a law firm environment, and will provide vital support and guidance to both users and team members, ensuring seamless IT operations. This role also offers the flexibility of hybrid working, allowing two days of remote work.

Qualifications

• 10+ years in IT Support experience.
• 3+ years specifically within a law firm.
• Experience with technical support tools and protocols.

Responsibilities

• Provide complex desktop/laptop support to ensure end-user productivity.
• Mentor team members and coordinate support activities.
• Lead software pre-pilots and documentation processes.

Skills

Technical support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Apple/Android mobile devices

Network protocols

10+ years in IT Support

3+ years in law firm

Job description

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Senior/Lead IT Support Analyst - Law Firm, Wakefield

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Client:

Location:

Wakefield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate the desktop-support-related activities of team members and serve as the back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Actively participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when issues need to be escalated.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm being essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.