Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Swindon; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading law firm is seeking a Senior/Lead IT Support Analyst to provide advanced technical support and coordination for office IT systems. This role requires significant experience in IT support, particularly within legal environments, and offers hybrid working options, allowing for flexibility and collaboration. The ideal candidate will lead a local team, mentor colleagues, and ensure high-level user productivity through effective troubleshooting and knowledge sharing.

Qualifications

• 10+ years in IT Support experience, with at least 3+ years within a law firm.
• Technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM.
• Experience with mobile devices and network protocols.

Responsibilities

• Provide support for desktop/laptop systems to ensure end-user productivity.
• Mentor and train other team members and coordinate desktop support activities.
• Perform detailed problem analysis and escalate issues as necessary.

Skills

IT Support

Technical Support for O365

Advanced Troubleshooting

Mentoring

Knowledge Sharing

Network Protocols

Job description

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Senior/Lead IT Support Analyst - Law Firm, Swindon, Wiltshire

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Client:

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are seeking an experienced Senior/Lead Analyst or Team Lead within a law firm for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate the desktop-support-related activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is necessary.

Skills Required

• 10+ years in IT Support experience, with at least 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and Network protocols.

This role offers hybrid working - 2 days WFH.