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Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom

Shrewsbury

Hybrid

GBP 40,000 - 60,000

Full time

9 days ago

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Job summary

A law firm in Shrewsbury seeks a Senior/Lead IT Support Analyst to oversee desktop support and team coordination. This hybrid role, requiring over 10 years of IT experience, offers leadership responsibilities including mentoring. The ideal candidate will possess advanced troubleshooting skills and proficiency in various technical tools, focusing on ensuring efficiency in legal tech operations.

Qualifications

  • 10+ years in IT support, 3+ years in a law firm.
  • Advanced troubleshooting experience and team lead capabilities required.

Responsibilities

  • Provide support for desktop/laptop computer systems ensuring end-user productivity.
  • Mentor and train team members while coordinating desktop support activities.
  • Perform detailed problem analysis and document software or network-related issues.

Skills

Technical support for O365
AD
Azure
Intune
iManage
Bighand
Intapp
SCCM
Avaya
Support for Apple/Android mobile devices

Job description

Social network you want to login/join with:

Senior/Lead IT Support Analyst - Law Firm, Shrewsbury

Client:

Location: Shrewsbury, United Kingdom

Job Category: Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities
  • This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
  • You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
  • Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
  • Coordinate desktop-support-related activities of team members and serve as the back-up to the Regional IT Director and/or IT Manager as needed.
  • Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
  • Actively participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
  • Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is needed.
Skills Required
  • 10+ years in IT Support experience, with 3+ years within a law firm.
  • Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.

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