Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm based in Nottingham is seeking a Senior/Lead IT Support Analyst to ensure technology efficiency and user productivity. The role involves advanced troubleshooting, mentoring team members, and coordinating desktop support activities. Applicants must possess significant IT support experience, particularly within law firms, and the position offers hybrid working arrangements.

Qualifications

• 10+ years in IT Support experience.
• 3+ years experience within a law firm.

Responsibilities

• Provide support for complex desktop/laptop systems for end-user productivity.
• Mentor and train team members, sharing knowledge and best practices.
• Participate in and occasionally lead software pre-pilots and roll-outs.

Skills

Technical support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Mobile device management (Apple/Android)

Job description

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Senior/Lead IT Support Analyst - Law Firm, Nottingham

Client:

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities:

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as the back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is needed.

Skills Required:

• 10+ years in IT Support experience, with 3+ years within a law firm is essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.