Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Norwich; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A prominent law firm in Norwich seeks a Senior/Lead IT Support Analyst to oversee and enhance IT support for desktop systems. The successful candidate will lead local IT efforts, mentor staff, and provide expert troubleshooting for sophisticated issues. Ideal for someone with 10+ years of IT experience, including a minimum of 3 years in a law firm environment, offering a hybrid work model with two days remote each week.

Qualifications

• 10+ years in IT Support experience, with 3+ years in a law firm.

Responsibilities

• Provide support for desktop/laptop computer systems to ensure end-user productivity.
• Mentor and train team members in IT support.
• Participate in software pre-pilots, pilots, and roll-outs.

Skills

Technical support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Apple/Android mobile devices

Network protocols

Job description

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Senior/Lead IT Support Analyst - Law Firm, Norwich

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EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is needed.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.