Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A law firm in Newcastle is seeking a Senior/Lead IT Support Analyst with extensive IT support and leadership experience. The role involves providing desktop support, mentoring team members, and leading technology rollouts. This position also offers hybrid working, allowing two days of remote work per week.

Qualifications

• Over 10 years of IT Support experience.
• 3+ years of experience within a law firm.
• Proficient in technical support tools including O365 and Azure.

Responsibilities

• Provide desktop/laptop support to ensure end-user productivity.
• Mentor and train team members.
• Perform detailed problem analysis and coordinate support activities.

Skills

IT Support

Troubleshooting

Mentoring

Technical Support

Documentation

Tools

O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Apple/Android mobile devices

Job description

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Senior/Lead IT Support Analyst - Law Firm, Newcastle-upon-Tyne, Tyne and Wear

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Client:

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are seeking an experienced Senior/Lead Analyst or Team Lead within a law firm for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead and provide backup support to the Regional IT Director and/or IT Manager.
• Coordinate desktop support activities of team members and serve as backup as needed.
• Mentor and train team members, sharing knowledge and best practices.
• Participate in and occasionally lead software pre-pilots, pilots, and roll-outs, including testing and documentation.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and escalate issues to software and hardware engineers when necessary.

Skills Required

• Over 10 years of IT Support experience, with more than 3 years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.