Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks a Senior/Lead Analyst for their IT department, focusing on desktop support and team leadership within a law firm. This role requires extensive IT support experience, particularly within legal environments, and offers hybrid working options. The successful candidate will be instrumental in improving end-user productivity through technical solutions and mentoring junior staff.

Qualifications

• 10 years+ in IT Support experience, 3 years+ in a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage.

Responsibilities

• Provides support for complex desktop/laptop systems.
• Mentors and trains team members.
• Coordinates desktop-support-related activities.

Skills

IT Support experience

Troubleshooting techniques

Leadership

Technical support for O365

Azure

Network protocols

Job description

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support experience, 3 years+ within a law firm is Essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.

This role offers hybrid working - 2 days WFH.