Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Cambridge; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm in Cambridge is seeking a Senior/Lead IT Support Analyst to enhance desktop support and ensure robust IT solutions for end-users. The role involves hands-on management of IT challenges and mentoring junior team members, with a hybrid working model offering flexibility.

Qualifications

• 10+ years in IT support, at least 3+ years within a law firm.
• Experience with mobile device management and network protocols.

Responsibilities

• Provide advanced IT support for complex desktop/laptop issues.
• Mentor and train other team members.
• Lead software pilots and document technical issues.

Skills

Technical support for O365

AD expertise

Azure experience

Mentoring and training

Problem analysis

Tools

iManage

Bighand

Intapp

SCCM

Avaya

Job description

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Senior/Lead IT Support Analyst - Law Firm, Cambridge

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities:

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when issues need to be escalated.

Skills Required:

• 10+ years in IT Support experience, with at least 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.