Senior Lead Driver Assessor

John Lewis Partnership; Sheffield; On-site; GBP 24,000 - 28,000; Full time

Job summary

John Lewis Partnership recherche un Supermarket Assistant (Senior Lead Driver Assessor) à Sheffield. Le rôle implique la supervision des opérations e-commerce, le coaching de l'équipe, et le maintien de l'excellence du service client. Idéal pour quelqu'un avec un permis de conduire valide et une passion pour le service.

Benefits

Horaires de travail flexibles

Partage de poste

Qualifications

• Permis de conduire valide B sans endossements.
• Compétences en service client excellentes.
• Capacité à former et encadrer des conducteurs.

Responsibilities

• Superviser les opérations de picking pour le e-commerce.
• Former l'équipe aux tâches e-commerce et normes de conduite.
• Gérer le réapprovisionnement des stocks et la préparation des commandes.

Skills

Service client

Gestion du temps

Coaching

Autonomie

Adaptabilité

Education

Permis de conduire B valide

Job description

About the role

As a Supermarket Assistant (Senior Lead Driver Assessor), you'll work with the wider shop team to provide the distinct customer service we're known for and collaborate on various shop-keeping tasks. You'll also oversee the e-commerce operations across the branch.

Note: Due to working time regulations, applicants must be 18 years or over.

Additional pay: You will receive a shift premium for hours worked between 22:00 and 06:00, paid at the role's minimum pay range.

Key Responsibilities

This varied role involves:

• Overseeing efficient picking operations for e-Commerce.
• Identifying and implementing improvements with management support.
• Coaching and training the team on all e-Commerce tasks, including maintaining high driving standards that represent the Waitrose Brand.
• Participating in the interview process for new drivers, assessing their driving skills.
• Acting as a role model for excellent customer service.

Supporting shop operations includes:

• Stock replenishment to keep shelves full and products correctly placed.
• Fulfilling online customer orders for delivery.
• Reducing wastage through product diligence and markdowns.
• Supporting checkout, Click & Collect, and on-demand orders.
• Maintaining a safe, tidy working environment.

Essential Skills and Experience

• Valid B-Category UK manual driving licence with no endorsements.
• Excellent customer service skills.
• Ability to lead, train, and coach drivers.
• Good time management and record keeping.
• Self-motivated and adaptable, capable of working independently.
• No blameworthy collisions in the past two years.

Desirable Skills and Experience

• Experience in a driving role, especially with chilled vehicles.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, committed to building a happier world through innovation, diversity, and excellent service.

We foster an environment of kindness, respect, and inclusion, encouraging everyone to thrive and grow both individually and collectively.

Additional Information

Some roles require pre-employment vetting, including DBS checks and financial probity assessments. We recommend applying early as roles may close sooner if filled quickly.

We support flexible working arrangements such as flexible hours, job sharing, or shorter contracts. Please discuss your needs with the hiring manager during the interview process.