Senior Lead Driver Assessor

Waitrose & Partners; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading supermarket chain is seeking a Supermarket Assistant (Senior Lead Driver Assessor) in Sheffield. This role involves overseeing e-commerce operations and leading a team in delivering excellent customer service. Applicants should have a valid UK driving licence and strong customer service skills, with responsibilities spanning stock replenishment to team training.

Qualifications

• Full valid driving licence with no endorsements.
• Ability to lead and coach team members.
• Time management and record keeping skills.

Responsibilities

• Oversee the e-commerce operation and coaching the team.
• Ensure efficient picking operation and manage stock replenishment.
• Fulfilling online customer orders and maintaining shop environment.

Skills

Customer Service Skills

Time Management

Coaching Skills

Independent Work

Driving Standards

Education

B-Category UK Manual Driving Licence

Job description

About the role

As a Supermarket Assistant (Senior Lead Driver Assessor), you'll work with the wider shop team to provide the distinct customer service we're known for and work together on a variety of shop-keeping related tasks. You'll also have the added responsibility of overseeing the e-commerce operation across the branch.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

This is a varied role, and when overseeing the e-Commerce operation, you'll be responsible for:

- Ensuring the picking operation is efficient.

- Identifying areas for improvement and implementing them with support of the management team.

- Coaching and training the team on all e-Commerce tasks. This includes assessing the team's driving standards, ensuring they are at the highest standard while representing the Waitrose Brand.

- Supporting in the interviewing process of new drivers, assessing their driving ability.

- Being an ambassador for great customer service and acting as a role model for your team to do the same.

When supporting the rest of the shop operation, you'll help with:

- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.

- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.

- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.

- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.

- Maintain a safe and tidy working environment with general shopkeeping tasks.


Essential skills/experience you'll need

- Full valid B-Category UK manual driving licence with no endorsements.

- Great customer service skills.

- Comfortable working to lead, train and coach driving team members

- Time management and record keeping skills

- Comfortable working independently with the ability to be self motivated and adaptable

- No involvement in any blameworthy collisions within the past two years.


Desirable skills/experience you may have

- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.