Senior Lab Project Services Manager

iqvia; Livingston; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Global exposure

Tech-driven environment

Career development

Work-life balance

Job summary

IQVIA Laboratories is seeking a Senior Lab Project Services Manager to oversee the operational delivery of global clinical studies. You will design, launch and monitor complex protocols, budgets and timelines, coordinating across study setup, data management and monitoring teams.

This role emphasizes process improvement, risk management and stakeholder communication, with hybrid options and home/office-based work.

Qualifications

• Bachelor’s degree in Life Sciences or related field.
• 5-7 years in clinical trials/project management.
• Knowledge of central lab operations or equivalent.
• Experience leading global Phase I–IV trials.
• Ability to create and maintain project timelines.
• Experience managing project budgets.

Responsibilities

• Design and launch non-standard, complex clinical studies.
• Review processes and maintain Project Services systems.
• Lead protocol and budget reviews; coordinate kickoff meetings.
• Manage PM plans, timelines, risks, issues, and actions.
• Own customer relationships; coordinate study teams and escalations.

Skills

Project management

Clinical trials

Budget management

Risk management

Stakeholder comms

Data/process knowledge

Education

Bachelor’s degree in Life Sciences

Job description

Senior Lab Project Services Manager

IQVIA Laboratories

Home-based, office-based, hybrid options available

IQVIA Laboratories is a global leader in drug discovery and development, offering comprehensive central and specialty biomarker services. Our expertise includes genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine, vaccine assays, ADME, and bioanalytical services. We also specialize in antibody and biomarker discovery and decentralized clinical trial solutions. Committed to scientific rigor and operational excellence, we support all phases of drug development, ensuring high data integrity and accelerating transformative therapies.

Join us on our exciting journey!

Job Overview:

Responsible for Project Management operational delivery.

Manage the design/launch of non-standard, complex clinical research studies as assigned.

Review processes, to develop, integrate, administer and maintain current Project Services systems; provide expertise to Project Services on ways to improve project execution and/or database design and implementation.

Facilitate seamless study set-up including Protocol and Budget review, leading meetings. Develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol‑specific materials at Kick Off and Investigator meetings.

Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle including filing into eTMF, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements.

Will manage study scope changes and budget monitor quality of the study and any service‑related issues, implementing changes as required. Lessons learnt will be reviewed and shared.

Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company. Will serve as an escalation point for study level issues and will coordinate and triage study‑specific issues. Coordinates customer survey follow up and ongoing health checks to support Customer relationship building.

Program Lead: Responsible for the assigned global customer program(s), including development of operational processes and high‑quality delivery and customer satisfaction. Act as process owner for customer program(s) in areas including but not limited to, Customer Specific Training, SOPs, and process improvements.

Requirements:

• Bachelor’s degree in Life Sciences and/or related field preferred Equivalent combinations of education, training, and experience may be considered.
• 5-7 years of experience in clinical trials/ hospital‑funded research, project management or laboratory environment preferred.
• Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) required
• Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred.
• Skill in creating and maintaining project timelines to ensure deadlines are met.
• Experience in managing project budgets to avoid cost overruns.
• Ability to achieve results through collaborative efforts with others.
• Knowledge of Laboratory Operations, and Central Laboratory Functions (kits/supplies, logistics, specimen storage, data reporting, site alerts, etc.)
• Ability to identify potential risks and develop mitigation strategies.
• Experience in successfully leading large, global, and complex Phase I-IV clinical trials preferred.

Join IQVIA to see where your skills can take you

• Global exposure
• Variety of therapeutic areas
• Collaborative and supportive team environment
• Access to cutting‑edge and innovative, in‑house technology
• Excellent career development and progression opportunities
• Work-Life Balance, with a strong focus on a positive well‑being.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.