Senior Key Account Manager

Aramex

Slough

On-site

GBP 55,000 - 85,000

Full time

10 days ago

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Benefits offered by this job

Life Assurance

Pension

Employee Assistance Programme (EAP)

Flu Jab & Eye Care Voucher

Occupational Health Services

25 days annual leave + 8 bank holidays

Special Shipping Rates for Aramex

Job summary

Aramex UK is seeking a Senior Key Account Manager to drive growth and sustain strategic client relationships within the express logistics sector. You will manage key accounts, align with corporate objectives, and develop customized logistics solutions that address client challenges and opportunities.

You will lead MBRs/QBRs, negotiate contracts, identify growth opportunities, and collaborate across Operations, Finance, and Tech to ensure delivery.

Qualifications

Proven experience in Key Account Management in logistics, transport, express parcels, courier, freight or supply chain.
Track record of growing revenue and profitability within strategic accounts.
Strong commercial acumen and negotiation capabilities.
Experience managing large, complex customer relationships and contracts.

Responsibilities

Develop and execute strategic account plans for assigned key customers.
Build and maintain relationships with decision-makers and stakeholders at all levels.
Act as primary commercial contact for strategic and enterprise accounts.
Drive customer retention through proactive management and service excellence.
Lead contract renewals, pricing reviews and negotiations to maximise profitability.
Identify and deliver organic growth opportunities and cross-sell the full service portfolio.
Prepare and present Monthly and Quarterly Business Reviews (MBRs/QBRs) and performance reports.

Skills

Strategic account management

Revenue growth

Negotiation skills

Stakeholder management

CRM systems

Microsoft Office

Full UK Driving Licence

Tools

CRM systems

Microsoft Office

Job description

This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.

Job Description

Purpose of the Job

Strategic Account Management

Develop and execute strategic account plans for all assigned key customers.
Build and maintain strong relationships with decision-makers and key stakeholders at all levels within customer organisations.
Act as the primary commercial contact for allocated strategic and enterprise accounts.
Drive customer retention through proactive account management and exceptional service delivery.
Manage contract renewals, commercial negotiations, and pricing reviews to maximise profitability and customer satisfaction.

Revenue Growth & Business Development

Identify and deliver organic growth opportunities within existing accounts.
Cross-sell and upsell the company's full service portfolio where appropriate.
Develop account-specific growth strategies aligned to customer needs and operational capability.
Prospect and develop new strategic opportunities within target sectors and major enterprise customers.
Achieve individual revenue, margin, and growth targets in line with business objectives.

Customer Relationship Management

Lead the development of strong commercial partnerships and become a trusted advisor to customers.
Conduct regular customer reviews, ensuring service performance, customer objectives, and growth opportunities are discussed and actioned.
Build and lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Ensure customer satisfaction levels remain high and support the resolution of any commercial or service-related issues.

Commercial & Market Intelligence

Monitor customer activity, competitor movements, market trends, and industry developments.
Provide regular feedback and recommendations to the Head of Commercial regarding emerging opportunities and market conditions.
Support tender submissions, contract negotiations, and commercial proposals.
Contribute to the development and execution of the wider commercial strategy.

Internal Collaboration

Work closely with Operations, Customer Services, Finance, and Tech solutions teams to ensure customer commitments are delivered.
Champion effective communication across the business to ensure customer expectations are clearly understood and met.
Support the onboarding of new strategic customers and ensure a smooth transition into operational delivery.
Mentor and support junior commercial team members where appropriate.

Performance & Reporting

Maintain accurate and up-to-date customer records, forecasts, and activity reports within the CRM system.
Prepare monthly performance reports and account development plans.
Monitor account profitability and implement action plans to drive continuous improvement.
Deliver performance against agreed commercial KPIs and objectives.

Job Requirements - Experience and Education

Essential

Proven experience in a Key Account Management or Senior Account Management role within the logistics, transport, express parcels, courier, freight or supply chain sector.
Demonstrable track record of growing revenue and profitability within strategic customer accounts.
Strong commercial acumen and negotiation skills.
Experience managing large, complex customer relationships and contractual agreements.
Excellent business planning and account development capabilities.
Strong analytical and problem-solving skills.
Excellent communication, presentation, and stakeholder management skills.
Highly proficient in Microsoft Office applications and CRM systems.
Full UK Driving Licence.

Desirable

Knowledge of Express, Same Day, International, Freight Forwarding or Warehousing services.
Experience managing enterprise or multi-site customer accounts.
Exposure to tender management and bid processes.
Professional sales or account management qualifications.

A successful Senior Key Account Manager will deliver consistent revenue and margin growth, maintain exceptional customer retention, develop strategic relationships with key stakeholders, and position the business as a trusted logistics partner within the Express market.

Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Commercial Acumen Communication Skills Customer Centric Financial Acumen Interpersonal Skills Leadership Skills Negotiation Skills Presentation Skills Problem Solving Product Knowledge

We offer

Aramex UK Benefits Package