Senior Key Account Manager

JR United Kingdom; Lincoln; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dynamic Head of Sales to lead a team of key account managers. This role involves enhancing customer relationships and ensuring satisfaction for high-profile OEM clients globally. You'll be responsible for developing customer service policies, analyzing feedback, and collaborating with internal teams to elevate the customer experience. If you thrive in a fast-paced environment and have a passion for customer relations, this opportunity is perfect for you. Join a company that values innovation and customer satisfaction, and make a significant impact in the industrial turbocharger sector.

Qualifications

• Proven experience in customer relations or account management, preferably within the OEM sector.
• Strong problem-solving and analytical abilities.

Responsibilities

• Develop and maintain strong relationships with OEM clients.
• Act as the primary point of contact for clients, ensuring effective communication.
• Monitor customer satisfaction metrics and report on key performance indicators.

Skills

Customer Relations

Account Management

Communication Skills

Problem-Solving

Analytical Abilities

Team Leadership

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Bachelor's Degree in Marketing

Tools

CRM Software

Microsoft Office Suite

Job description

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Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Head of Sales to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.

Role: Senior Key Account Manager

Location: LN5 7FD, Lincoln

Contract Type: Permanent, Full-Time

How will you make a difference?

We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe.

The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.

What will your typical day look like?

• Develop and maintain strong relationships with OEM clients.
• Understand and address the specific needs and concerns of customers.
• Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
• Collaborate with internal teams to improve the overall customer experience.
• Analyse customer feedback and implement strategies to enhance customer satisfaction.
• Monitor customer satisfaction metrics and report on key performance indicators.
• Develop and execute customer service policies and procedures tailored to clients.
• Coordinate with the sales team to identify opportunities for new business with existing clients.
• Prepare and present reports on customer service performance to senior management.

What do we want to know about you?

• Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field.
• Proven experience in customer relations or account management, preferably within the OEM sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to lead and motivate a team.

Apply today!

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.