Senior ITSM & Integration Architect

DXC Technology Company; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

DXC Technology is seeking an ITSM Architect to provide technical leadership across ITSM platforms and integration solutions within large-scale service transition programs. Based in London, the role requires onsite work and security eligibility to meet UK government and contractual requirements.

The position focuses on architecture validation, data readiness, and governance across complex environments, ensuring alignment with DXC standards and enabling smooth transition and ongoing operations.

Qualifications

• Hands-on ITSM platform knowledge (ServiceNow, BMC Remedy) and integrations.
• Experience in integration patterns, APIs, middleware, data mapping, and data migration readiness.
• Ability to review designs, validate configurations and environments, and ensure non-functional requirements.

Responsibilities

• Review and validate ITSM configurations across enterprise platforms and integrations.
• Assess integration architectures covering APIs, middleware, data mapping, transformation and orchestration.
• Validate data quality, migration readiness, environments and tooling; identify gaps and risks; drive remediation.
• Validate configuration data and service relationships; ensure traceability and audit readiness.
• Assess non-functional requirements (performance, availability, scalability, resilience).
• Troubleshoot complex technical issues and recommend improvements to solution quality.

Skills

ITSM Platform

Integration Architecture

Technical Troubleshooting

Transition Management

Configuration Governance

Security & Compliance

Stakeholder Management

Tools

ServiceNow

BMC Remedy

MuleSoft

Dell Boomi

Azure Integration Services

Job description

DXC Technology is seeking an ITSM Architect to provide technical leadership across ITSM platforms and integration solutions within large-scale service transition programs. Based in London, the role requires onsite work and security eligibility to meet UK government and contractual requirements.

The position focuses on architecture validation, data readiness, and governance across complex environments, ensuring alignment with DXC standards and enabling smooth transition and ongoing operations.