Senior IT User Support Technician – Windows & M365 Expert

TESTQ TECHNOLOGIES LTD; East Midlands; On-site; GBP 34,000 - 44,000; Full time

Job summary

A leading IT services company in the UK is seeking an IT User Support Technician to provide first and second-line support to end users. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and providing exceptional customer service. The ideal candidate will have over 5 years of experience, strong knowledge of Windows and macOS systems, and familiarity with service desk tools. This full-time role offers a competitive salary ranging from £34,000 to £44,000 per annum.

Qualifications

• 5+ years of experience in IT user support technician or related field.
• Strong knowledge of Windows 10/11, macOS, and mobile OS (iOS/Android).
• Ability to troubleshoot hardware failures, performance issues, driver problems, and peripheral configuration.
• Experience supporting M365/Microsoft Office applications.

Responsibilities

• Act as the first point of contact for IT-related issues via phone, email, chat, or in-person support.
• Provide 1st and 2nd line support for desktops, laptops, printers, and business applications.
• Diagnose and troubleshoot hardware, OS, network, and application issues.
• Support onboarding and off-boarding processes including device preparation.

Skills

Windows 10/11

macOS

Mobile OS (iOS/Android)

Troubleshooting hardware failures

Imaging tools (SCCM, Intune Autopilot)

Service desk tools (ServiceNow, Jira)

Networking (TCP/IP, DNS, DHCP)

Email issues troubleshooting

PowerShell

Education

Bachelor's degree or equivalent

Tools

SCCM

ServiceNow

Freshservice

Azure

Job description

A leading IT services company in the UK is seeking an IT User Support Technician to provide first and second-line support to end users. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and providing exceptional customer service. The ideal candidate will have over 5 years of experience, strong knowledge of Windows and macOS systems, and familiarity with service desk tools. This full-time role offers a competitive salary ranging from £34,000 to £44,000 per annum.