Senior IT Technician

Clockwork Organisation ltd; Wrexham; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading global manufacturer is seeking a Senior IT Technician in Wrexham. The role involves providing IT support, installing systems, and mentoring junior staff. Candidates should possess a strong IT background, analytical skills, and relevant certifications, alongside a passion for innovative IT solutions.

Benefits

Early Finish on Friday

Sick pay

Long service holiday increases

Free parking

Subsidised canteen

Qualifications

• Bachelor's degree or equivalent experience in IT.
• Experience in IT support or systems administration.
• Relevant certifications like CompTIA Network+, Cisco CCNA are a plus.

Responsibilities

• Provide 1st and 2nd line support for hardware and network issues.
• Install and maintain servers, workstations, and networking equipment.
• Monitor system health and ensure IT services availability.

Skills

Analytical skills

Troubleshooting

Communication

Education

Bachelor's degree in information technology

Tools

PowerShell

SQL Server

ServiceNow

Veeam

Windows Server

Job description

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Senior IT Technician
Up to £37,000 per annum (depending on skills and abilities)
Permanent opportunity in Wrexham
Additional Benefits:

• Early Finish on Friday
• Sick pay
• Long service holiday increases
• Free parking
• Subsidised canteen

The role:
Our client, a leading global manufacturer renowned for developing and delivering high-quality products and solutions, is seeking a Senior IT Technician to join their team.
If you have strong experience in systems administration, network management, and end-user support, we'd love to hear from you!

Main Duties of the Senior IT Technician:

• Provide 1 st and 2 nd line support for hardware, software and network-related issues.
• Install, configure, and maintain servers, workstations, and networking equipment.
• Monitor system health to ensure optimal performance, availability, and reliability of IT services.
• Contribute to IT initiatives, including system upgrades, migrations, and new technology deployments.
• Create and maintain comprehensive documentation for systems, processes, and procedures.
• Uphold data security standards and ensure compliance with internal policies and regulatory requirements.
• Provide mentorship and technical support to junior technicians and the broader IT support team.
• Administer and troubleshoot backup systems to ensure data integrity and recovery readiness.

The ideal Senior IT Technician will have the following:

• Bachelor's degree in information technology, Computer Science, or related field or equivalent experience.
• Background in IT support or systems administration.
• Strong analytical, troubleshooting, and communication skills.
• Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful.
• Experience in the manufacturing industry and with SAP ERP is advantageous

Technical Skills required:

• Operating Systems: Windows Server (2016/2019/2022), Windows 10/11
• Server Applications: SQL Server
• Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching
• Directory Services: Active Directory, Group Policy
• Security Tools: Endpoint protection, MFA
• Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions
• Scripting & Automation: PowerShell
• ITSM Tools: ServiceNow

The company:
The organisation thrives on innovation and are dedicated to providing top-tier IT solutions that drive business success.

Additional skills/job titles: IT Helpdesk support, First line support, Second line support, IT Support.

To Apply:
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.
Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
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