Senior IT Technician

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An educational trust in Ipswich is seeking a proactive Senior IT Technician to deliver excellent IT support services. The ideal candidate should have substantial technical support experience, excellent customer service skills, and be able to mentor junior staff. This position offers opportunities for professional development and a supportive work environment. Hybrid working and additional benefits like pension schemes are included.

Benefits

Access to Local Government Pension Scheme (LGPS)

Ongoing professional development opportunities

Flexible working including hybrid arrangements

Free onsite parking

Cycle2Work Scheme

Employee Assistance Programme

Qualifications

• Experience in 1st, 2nd, and 3rd line support.
• Passionate about IT and supporting educational environments.
• Forward-thinking and committed to continuous improvement.

Responsibilities

• Provide excellent IT support service to schools.
• Support the learning of children through IT.
• Share IT knowledge and expertise within the team.

Skills

Excellent customer service skills

Proactive approach

Ability to manage and mentor junior members

Tools

Technical support experience

Job description

Job Description

• Address: The Active Learning Trust Central Team – Ipswich IP2 9LR
• Salary: £35,413 - £39,153 per annum
• Hours: Full Time. 37 hours per week, 52 weeks per year
• Contract: Permanent. Required as soon as possible
• Reference: 7736
  
  
  

Location: Chantry Academy

We are seeking to appoint an experienced and motivated Senior IT Technician, who is proactive and has excellent customer service skills. This role requires an IT professional, who has substantial experience in technical support, including 1st, 2nd, and 3rd line support.

This is an exciting opportunity to support the learning of our children and young people through the delivery of an excellent IT support service.

The Active Learning Trust is a Trust based across Suffolk and Cambridgeshire, serving over 9000 children, with 1500 employees. We are a family of 19 academies, supported by a central team and are highly committed to recruiting and retaining talented individuals to work in our academies.

Are you:

• passionate about IT with excellent customer service skills
• engaged about supporting leaders to make our academies great places for our children and young people to learn
• forward thinking and committed to continuous improvement
• keen to share your IT knowledge and expertise within the IT team
• able to manage and mentor junior members of the team
• a self-starter with the right attitude to succeed.
  
  
  

Then this could be the perfect role for you!

The Active Learning Trust will offer you:

• an opportunity to work as part of an experienced and supportive team and empower you to develop further as an IT Professional
• access to Local Government Pension Scheme (LGPS)
• ongoing high quality professional development opportunities
• benefits including but not limited to; the opportunity to work flexibly, including hybrid working arrangements, free onsite parking, Cycle2Work Scheme and access to an Employee Assistance Programme.
  
  
  

How To Apply

Please feel free to contact Stephen Roberts, IT Operations Manager by either calling 07572911770 or emailing: [e-mail]

To find out more, please visit our website (My New Term)

The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.

Closing date: 2 September 2025.

The Active Learning Trust is committed to safeguarding and promoting the welfare of all children and young people. We expect all staff to actively share this commitment. All adults working in our Trust in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

To ensure we recruit and retain the best talent, all new employees recruited to the Active Learning Trust (leadership, teaching and support staff) will be subject to a 6 months’ probation period at the start of their employment (except for Early Career Teachers who are subject to a Statutory Induction Period). This policy aims to assess new employees' alignment with our culture, teaching standards, and student needs. It is designed to foster success; with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.

We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.

About The Team

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