Senior IT Technician

Active Learning Trust; Ipswich; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An educational trust in the UK is seeking an experienced Senior IT Technician to provide technical support and enhance learning through excellent IT services. This role involves mentoring junior team members and requires a proactive, customer-focused approach. The ideal candidate will have substantial experience in technical support across multiple tiers. The position offers a permanent contract, flexible opportunities, and benefits including a Local Government Pension Scheme and professional development.

Benefits

Access to Local Government Pension Scheme

Ongoing professional development opportunities

Flexible working arrangements

Free onsite parking

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Substantial experience in technical support, including 1st, 2nd, and 3rd line support.
• Ability to manage and mentor junior members of the team.
• Keen to share IT knowledge and expertise.

Responsibilities

• Deliver excellent IT support service to enhance learning.
• Support leaders to improve academies as learning environments.

Skills

Customer service skills

Technical support experience

Mentoring skills

Proactive attitude

Continuous improvement mindset

Job description

Location:Chantry Academy

Contract:Permanent

Hours:37 hours per week, all year round

Salary:ALT Grade H - £35,413 to £39,153 per annum

Closing Date:02 September 2025

We are seeking to appoint an experienced and motivated Senior IT Technician, who is proactive and has excellent customer service skills. This role requires an IT professional, who has substantial experience in technical support, including 1st, 2nd, and 3rd line support.

This is an exciting opportunity to support the learning of our children and young people through the delivery of an excellent IT support service.

The Active Learning Trust is a Trust based across Suffolk and Cambridgeshire, serving over 9000 children, with 1500 employees. We are a family of 19 academies, supported by a central team and are highly committed to recruiting and retaining talented individuals to work in our academies.

Are You

• Passionate about IT with excellent customer service skills
• Enthusiastic about supporting leaders to make our academies great places for our children and young people to learn
• Forward thinking and committed to continuous improvement
• Keen to share your IT knowledge and expertise within the IT team
• Able to manage and mentor junior members of the team
• Aself-starter with the right attitude to succeed
  
  

Then this could be the perfect role for you!

The Active Learning Trust Will Offer You

• An opportunity to work as part of an experienced and supportive team and empower you to develop further as an IT Professional
• Access to Local Government Pension Scheme (LGPS)
• Ongoing high quality professional development opportunities
• Benefits including but not limited to; the opportunity to work flexibly, including hybrid working arrangements, free onsite parking, Cycle to Work Scheme and access to an Employee Assistance Programme
  
  

We welcome a discussion with Stephen Roberts, IT Operations Manager, to find out more about this exciting opportunity. To arrange a discussion, please contact Stephen on 07572911770.

The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.

We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.

To apply - Please click on the apply button where you will be redirected to complete our application form.

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