Senior IT Technician

University of Greenwich; Chatham; On-site; GBP 39,000 - 45,000; Full time

Job summary

The University of Greenwich is seeking a highly skilled Senior IT Technician to join the Faculty of Engineering and Science technical support team. This SG7-level role combines hands-on technical expertise with supervisory responsibilities, supporting teaching, research and innovation activities across the Faculty.

The postholder will lead the specification, procurement, deployment and lifecycle management of specialist equipment and software, ensuring service delivery, incident resolution,

Qualifications

• Extensive experience supporting IT infrastructure, specialist software, and equipment lifecycle management in a scientific/engineering context.
• Experience leading technical projects and delivering service improvements while managing competing priorities.
• Excellent communication and stakeholder management skills with ability to mentor staff.

Responsibilities

• Lead specification, procurement, deployment and lifecycle management of specialist equipment and software.
• Coordinate service delivery, incident resolution, and documentation to meet service levels.
• Provide strategic guidance to improve efficiency, reliability and student/research user experience.
• Support development of staff, systems and processes to enhance technical services for teaching and research.
• Produce service and performance reports to inform management decisions.

Skills

IT infrastructure

Equipment lifecycle

Project leadership

Stakeholder management

Technical mentoring

Job description

On 1st August 2026, The University of Greenwich and the University of Kent formed a pioneering new multi‑university group called London and South- East (LASE) University Group.

Should you join us, you will be employed by LASE but will work as part of the University of Greenwich academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.

Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.

We are seeking a highly skilled and proactive Senior IT Technician to join the Faculty of Engineering and Science technical support team. This SG7-level role combines hands‑on technical expertise with supervisory responsibilities, supporting advanced teaching, research, and innovation activities across the Faculty. The postholder will lead the specification, procurement, deployment, and lifecycle management of specialist engineering and scientific equipment, including the modernisation of legacy systems, while managing the acquisition and deployment of specialist software in collaboration with internal and external stakeholders. Acting as a technical expert, they will assess user requirements, develop technical standards, procedures, and documentation, oversee service delivery and incident resolution in line with agreed service levels, and provide strategic guidance to enhance the efficiency, reliability, and effectiveness of technical services. The role also includes maintaining oversight of specialist equipment inventories, producing service and performance reports, and supporting the development of staff, systems, and processes to ensure an exceptional experience for students, researchers, and academic colleagues.

We welcome applications from candidates with:

• Extensive experience supporting IT infrastructure, specialist software, technical facilities, and equipment lifecycle management within a scientific, engineering, or research environment.
• Strong technical expertise in either:
  • Configuring, integrating, and supporting specialist hardware, software, networked systems, & legacy technologies or;
  • Configuring, utilisation and maintenance of specialist chemical/biological equipment and software in a wide range of techniques including Chromatography, XRD, NMR, spectroscopy, qPCR, Microscopy& many more.
• Excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to provide expert technical guidance & deliver high-quality support.
• Experience leading technical projects, driving service improvements, managing competing priorities,& enhancing operational efficiency.
• A proactive, customer‑focused approach, with experience mentoring technical staff and a commitment to continuous professional development, innovation, & the adoption of emerging technologies.
• The ability to combine advanced technical expertise with leadership and project delivery skills to support teaching, research, and the ongoing development of technical services.

For an informal discussion about the post please contact Tony Kelly [e-mail]

Should you have any recruitment related queries please contact the People Directorate Operations Team on: [e-mail]

Further details of the fantastic benefits and what we offer can be found here:

and information on the university's working principles: Working Principles and Guidelines | Documents | University of Greenwich

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways

We are committed to building a strong, diverse workforce that reflects the communities we serve.

Further details: Job Description & Person Specification

£38,784 to £44,746 per annum