Senior IT/Techncial Support Analyst x 2 - New (REFBJ26)

JR United Kingdom; Bath; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading organization in its field is seeking multiple Senior IT Support Analysts due to ongoing growth. Successful candidates will possess strong IT support experience and excellent communication skills, with responsibilities including client support, diagnostics, and proactive network maintenance. The role promises a comprehensive training and development package.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support.
• Excellent written and verbal communication skills.
• Network & Firewall knowledge.

Responsibilities

• Support clients and ensure ticketing process compliance.
• Diagnostics of support cases.
• Proactive maintenance of client networks.

Skills

IT support

Communication

Troubleshooting

Network knowledge

Windows server administration

Cloud services knowledge

Job description

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Client:

RedRock Resourcing

Location:

Bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

A high-profile organisation - recognised as the leader in its field - requires a number of Senior IT Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!