Senior IT Systems Engineer

Leeds United Football Club; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Exciting benefits and perks

Job summary

Leeds United is seeking a Senior IT Systems Engineer to join its IT Department. The role focuses on providing 3rd line infrastructure support, maintaining critical systems, and mentoring junior team members.

You will work closely with the IT Technical Team Leader to ensure stability, security, and performance of the Club's IT infrastructure. The successful candidate will have strong experience in Windows Server, Active Directory, VM management, and cloud services.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and stakeholder management abilities.
• Ability to work independently and across technical teams.
• Proactive approach to identifying and resolving issues.

Responsibilities

• Provide 3rd line support for server, infrastructure, and systems-related incidents.
• Troubleshoot complex technical issues and resolve incidents within SLAs.
• Administer and maintain Windows Server environments and Active Directory.
• Monitor and optimize system performance; perform upgrades and patches.
• Support Microsoft 365, Entra ID, and Azure environments.
• Contribute to infrastructure projects and change control processes.
• Assist with cyber security initiatives and system hardening.
• Contribute to disaster recovery and business continuity planning.
• Mentor IT Support Engineers and document knowledge.

Skills

Windows Server

Active Directory

VMware ESXi

Microsoft 365

Microsoft Entra ID

Azure

Networking

PowerShell

Cyber security basics

Documentation

Tools

Veeam/backup tooling

Group Policy

Job description

About the Role

Leeds United is seeking an experienced and proactive Senior IT Systems Engineer to join its IT Department. This is a key technical role responsible for providing 3rd line infrastructure support, maintaining critical systems, supporting IT projects, and mentoring junior members of the IT team. Working closely with the IT Technical Team Leader, the postholder helps ensure the stability, security, performance, and availability of the Club's IT infrastructure. The successful candidate will combine strong infrastructure, systems administration, and troubleshooting skills with a commitment to delivering excellent customer service and technical support.

Key Responsibilities

• Provide 3rd line support for server, infrastructure, and systems-related incidents, and support and maintain critical infrastructure systems across the Club.
• Troubleshoot complex technical issues, ensure incidents are resolved within agreed SLAs, escalation incidents appropriately where required, conduct root cause analysis, and implement long-term solutions.
• Administer and maintain Windows Server environments, Active Directory, Group Policy, and identity management systems.
• Monitor, maintain, and optimise system performance, and perform system upgrades, installations, migrations, server patching, firmware upgrades, and software updates.
• Support and administer Microsoft 365 services, Microsoft Entra ID and related identity solutions, and Microsoft Azure infrastructure where required, ensuring secure and effective administration of cloud-based services.
• Assist with the design, planning, and implementation of infrastructure projects, system deployments, and infrastructure improvements, following change management and change control procedures and contributing technical expertise to project delivery.
• Operate within agreed security frameworks and policies, support cyber security initiatives and infrastructure hardening, maintain security baselines and access controls, assist with Cyber Essentials and related compliance activities
• And contribute to disaster recovery and business continuity planning.
• Mentor and support IT Support Engineers, create and maintain technical documentation and knowledgebase materials, provide technical guidance and troubleshooting support across the team, and share best practices to contribute to continuous improvement initiatives.
• Provide excellent customer service to internal stakeholders, liaise with suppliers, vendors, and third-party support providers, and communicate technical information clearly and professionally.
• Attend site visits and sites independently to investigate and resolve technical issues, support business-critical operational requirements, participate in an on-call support rota when required, and support operational requirements outside standard working hours when necessary.

Required Experience & Qualifications

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and stakeholder management abilities, with excellent written and verbal communication skills.
• Ability to work independently and across technical teams, with strong attention to detail and organisational skills.
• Proactive approach to identifying and resolving issues and commitment to continuous professional development.
• Microsoft Server administration.
• Microsoft 365 administration.
• VMware ESXi administration.
• Active Directory administration.
• Group Policy (GPO) management.
• Identity and Access Management.
• Core networking including VLANs, routing, VPNs, firewalls, DNS, and DHCP.
• Windows Server installation, configuration, and support.
• 3rd Line IT Infrastructure Support.
• Technical documentation and knowledge management.
• Supporting complex enterprise IT environments.

Preferred Skills

• Microsoft Entra ID administration.
• Microsoft Intune / Mobile Device Management (MDM).
• Cyber Essentials and cyber security frameworks.
• Microsoft Azure infrastructure.
• Backup administration and disaster recovery testing.
• PowerShell scripting and automation.
• Change Management processes.
• Infrastructure project implementation.
• Business continuity planning.
• Relevant infrastructure, virtualisation, cloud, or Microsoft certifications are advantageous.

Salary

• Competitive salary package

Benefits & Perks

• Pension scheme.
• Range of exciting benefits and perks.