Senior IT Systems Engineer

Gardners; Eastbourne; On-site; GBP 29,000 - 35,000; Full time

Job summary

A dynamic technical support team is seeking a Senior IT Systems Engineer to enhance Gardners' internal infrastructure services. The role includes developing, maintaining, and supporting IT systems while overseeing junior members and driving performance in a collaborative environment.

Qualifications

• Minimum 3 years I.T. Support experience.
• Working knowledge of Microsoft AD, AZURE and M365.
• Experience with network routing and firewalling.

Responsibilities

• Maintain and secure on-premises and cloud-based infrastructure systems.
• Troubleshoot complex technical issues that escalate beyond junior team.
• Manage Windows servers and VMWare environments.

Skills

Analytical skills

Problem-solving skills

Learning ability

Tools

Microsoft SCCM

PowerShell

VMWare

Linux

Job description

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We are seeking a Senior IT Systems Engineer to join our dynamic technical support team. This is an exciting opportunity to further your career in IT while playing a key role in maintaining and enhancing the internal Infrastructure services of Gardners and supporting the broader network of The Little Group (TLG) subsidiaries globally.

As a Senior Engineer, you will be responsible for developing, maintaining, securing, and supporting IT systems and infrastructure. You will manage both routine and complex technical issues, while also mentoring junior team members to help build their knowledge and capability. In addition to supporting Gardners’ UK operations, you will contribute to the delivery of managed IT services across our international subsidiaries.

• Maintain, support, and secure on-premises and cloud-based infrastructure systems.
• Provide advanced technical support across desktops, servers, networking, and IT hardware.
• Troubleshoot and resolve complex technical issues that escalate beyond the junior team.
• Management of Windows servers and VMWare environments.
• Supporting Microsoft IIS, SCCM, Exchange servers and M365.
• Active Directory and Group Policy
• PowerShell scripting
• Support other TLG businesses as needed, both remotely and on-site.
• Participate in out-of-hours support and maintenance activities as required.
• Strong analytical and problem-solving skills.
• Good ability to learn new technical knowledge.
• Full Driving Licence.
• Able to work through tasks to completion within agreed timescales and standards.

Salary: Up to £35,000 Depending on experience

Essential Technical Experience:

• Microsoft operating systems, up to and including Windows 11 & Server operating systems.
• Ethernet Networking including Layer 2/3 Switches,
• VLAN’s, NIC’s, Wireless Networking (802.11b/g/n) and Infrastructure Cabling.
• Minimum 3 years I.T. Support experience, including
• Working knowledge of Microsoft SCCM, AD, AZURE and M365
• VMWare Virtualisation technologies.
• PowerShell scripting.
• Cybersecurity principles and tools
• Linux configuration and operation.
• Client Infrastructure support.
• Network routing, firewalling, VLAN, and basic network infrastructure such as switches and wireless products.
• VMWare vSphere / vCenter Knowledge and Day-to-Day Use.

About Company

Gardners is one of the world's largest wholesalers of physical and digital English language books, as well as gifts and stationery.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.