Senior IT Support Technician: End-to-End Tech & AV

University of Kansas; Tipton; On-site; GBP 45,000 - 60,000; Full time

Job summary

The University of Kansas is seeking a Senior Technical Support Technician to deliver comprehensive desktop and AV support, manage imaging and upgrades, and ensure smooth operation of labs, classrooms, and offices. You’ll handle requests via multiple channels and collaborate with Tier 2 and other teams to implement standardized solutions.

Ideal candidates have solid Windows/Mac experience, strong communication, and a track record of customer-focused service.

Qualifications

• High School Diploma/GED and 3 years of relevant experience or an Associate’s degree and 1 year of relevant experience.
• Excellent communication skills demonstrated in materials.
• Two years in technical support and customer service supporting Windows and/or Macintosh.
• Experience with imaging software and Active Directory/Group Policy or related tools.

Responsibilities

• Provide first-contact technical support via phone, email, chat or in person.
• Troubleshoot hardware/software, imaging, and basic network issues across Windows and Mac environments.
• Escalate to Tier 2 as needed and document resolutions and knowledgebase notes.
• Maintain inventories and assist with OEM equipment, AV systems, and printers.
• Assist with start-to-finish technical implementations and project coordination.

Skills

Communication

Technical support

Windows

MacOS

Customer service

Education

High School Diploma/GED

Associate’s degree

Tools

MECM

Jamf

Active Directory

Group Policy

Job description

The University of Kansas is seeking a Senior Technical Support Technician to deliver comprehensive desktop and AV support, manage imaging and upgrades, and ensure smooth operation of labs, classrooms, and offices. You’ll handle requests via multiple channels and collaborate with Tier 2 and other teams to implement standardized solutions.

Ideal candidates have solid Windows/Mac experience, strong communication, and a track record of customer-focused service.