Senior IT Support Technciain

Adecco; City Of London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading staffing firm seeks a Senior IT Support Technician to take ownership of IT operations in London. The role focuses on advanced technical support, mentoring junior staff, and improving IT infrastructure. Applicants should have over 5 years of IT support experience and skills in Microsoft technologies. A collaborative team culture and opportunities for career development are provided.

Benefits

Support for training and certifications

Collaborative team culture

Qualifications

• 5+ years in IT support with senior-level responsibilities.
• Strong knowledge of IT systems including cloud solutions.
• Experience mentoring junior staff and maintaining documentation.

Responsibilities

• Provide advanced IT support for infrastructure and applications.
• Oversee IT helpdesk operations for service delivery.
• Implement IT best practices and collaborate with vendors.

Skills

Microsoft Windows Server

Active Directory

Azure

Microsoft 365

Intune

Networking skills

Problem-solving abilities

Communication skills

Education

Degree in Information Technology or Computer Science

Tools

VMware

Hyper-V

Job description

Senior IT Support Technician

38-40,000 per annum + permanent benefits

5x a week on-site (Vauxhall, London)

We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services.

Key Responsibilities

• Provide advanced technical support for IT infrastructure, applications, and systems.
• Oversee IT helpdesk operations to ensure efficient service delivery.
• Design, implement, and maintain IT systems including servers, networks, and cloud solutions.
• Monitor system performance, proactively identifying and resolving issues.
• Implement IT best practices, policies, and procedures.
• Collaborate with external vendors on hardware, software, and cloud services.
• Deliver training sessions and user support on IT tools and best practices.
• Manage IT asset inventory and software licensing compliance.
• Mentor and support junior IT staff, sharing knowledge and expertise.
• Document procedures and maintain a knowledge base for the IT team.

About You

We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment.

Essential Skills & Experience

• Degree in Information Technology, Computer Science, or equivalent experience.
• 5+ years in IT support with senior-level responsibilities.
• Strong knowledge of Microsoft Windows Server, Active Directory, and Azure.
• Hands-on experience with Microsoft 365, Intune, and related cloud services.
• Solid networking and hardware troubleshooting skills.
• Excellent communication and problem-solving abilities.
• A customer-focused mindset with a proactive approach.

Desirable (Nice to Have)

• Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate).
• Familiarity with ITIL service management practices.
• Experience with virtualization technologies (VMware, Hyper-V).

Why Join Us?

• A chance to take ownership and shape IT operations in a growing environment.
• Opportunities to develop your career with support for training and certifications.
• A collaborative and supportive team culture.