Senior IT Support Engineer - Permanent - DBS & Drivers License

JR United Kingdom; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading organization in technical education seeks a Senior IT Support Engineer to enhance IT services across campuses. The role involves delivering expert-level support for various devices and applications, ensuring efficient IT services align with educational programs. Ideal candidates will have a background in IT support with strong technical skills and a commitment to improving user experiences.

Benefits

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Strong technical expertise in desktop and mobile device support including Windows, macOS, iOS, and Android.
• Experience with ITSM tools and ITIL processes.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Deliver high-quality 2nd/3rd line support for various operating systems.
• Manage and resolve complex incidents using enterprise tools.
• Mentor junior IT engineers and manage service queues.

Skills

Technical expertise in desktop and mobile device support

Excellent communication skills

Proactive mindset

Education

HNC/HND, Degree, or equivalent in an IT-related field

ITIL Foundation Certification

Tools

SCCM

ServiceNow

Active Directory

Job description

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Client:

Experis

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office / Site Based Not Hybrid!!

Requirements: Enhanced DBS Check | Full UK Driving License

The Technical Landscape:

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc.

About the Organisation:

Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities.

The Opportunity:

We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning.

Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership.

• You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications.
• Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD).
• Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting.
• Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT).
• Support ITIL-aligned service delivery and act as a core member of the Technical Change Board.
• Mentor junior IT engineers and manage service queues to ensure SLA compliance.
• Provide flexible support across campuses and participate in out-of-hours rotas when required.

What You'll Bring:

• Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools.
• Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management).
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• A proactive mindset with a passion for continuous improvement and innovation.

Desirable Qualifications:

• HNC/HND, Degree, or equivalent in an IT-related field.
• ITIL Foundation Certification.
• Experience with asset management and technical project leadership.

Why Join Us?

• Be part of a mission-driven organisation that makes a real difference.
• Work in a collaborative and supportive IT team.
• Enjoy a comprehensive benefits package and opportunities for professional development.

?? Interested?

Call John McManus at Experis IT on 0121 712 8715 to apply or learn more.