Senior IT Support Engineer - Permanent - DBS & Drivers License

Experis IT; England; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading organisation is seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This role involves resolving complex IT incidents, mentoring junior engineers, and supporting various educational programs through high-quality service delivery. The ideal candidate will possess strong technical skills across desktop and mobile support with a proactive attitude towards improvement and innovation.

Benefits

Comprehensive benefits package

Opportunities for professional development

Collaborative and supportive IT team

Qualifications

• Strong technical expertise in desktop and mobile device support.
• Experience with ITSM tools and ITIL processes.
• Excellent communication skills.

Responsibilities

• Deliver high-quality 2nd/3rd line support for various systems.
• Manage complex incidents and lead incident management processes.
• Mentor junior IT engineers and ensure SLA compliance.

Skills

Technical Expertise

Communication Skills

Proactive Mindset

Education

HNC/HND, Degree, or equivalent in an IT-related field

ITIL Foundation Certification

Tools

SCCM

MS Endpoint

Intune

PowerShell

ServiceNow

Job description

Senior IT Support Engineer

Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office/Site Based Not Hybrid!

Salary: £30,000 - £33,000 per annum + Extensive Benefits

Requirements: Enhanced DBS Check | Full UK Driving License

The Technical Landscape:

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc.

About the Organisation:

Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities.

The Opportunity:

We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning.

Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership.

• You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications.
• Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD).
• Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting.
• Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT).
• Support ITIL-aligned service delivery and act as a core member of the Technical Change Board.
• Mentor junior IT engineers and manage service queues to ensure SLA compliance.
• Provide flexible support across campuses and participate in out-of-hours rotas when required.

What You'll Bring:

• Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools.
• Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management).
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• A proactive mindset with a passion for continuous improvement and innovation.

Desirable Qualifications:

• HNC/HND, Degree, or equivalent in an IT-related field.
• ITIL Foundation Certification.
• Experience with asset management and technical project leadership.

Why Join Us?

• Be part of a mission-driven organisation that makes a real difference.
• Work in a collaborative and supportive IT team.
• Enjoy a comprehensive benefits package and opportunities for professional development.

Interested?

Call John McManus at Experis IT to apply or learn more.