Senior IT Support Engineer / Lead IT Technician (AWDO-P13860) in Hull)

AWD online; Hull and East Yorkshire; On-site; GBP 35,000 - 40,000; Full time

Job summary

A well-established IT company in Hull, East Yorkshire is seeking a Senior IT Support Engineer to oversee IT infrastructure and drive innovation. The ideal candidate will have a strong background in IT support, leadership skills, and experience with emerging technologies like AI. You'll be responsible for implementing IT strategies and ensuring secure and reliable systems. This full-time role offers a salary of £35,000 - £40,000 depending on experience.

Qualifications

• Strong knowledge of IT infrastructure and systems.
• Proven experience leading teams and managing projects.
• Ability to resolve complex technical issues.

Responsibilities

• Oversee IT infrastructure ensuring reliability and security.
• Support IT strategy development and innovation.
• Lead and manage daily tasks of the IT Technician.

Skills

IT infrastructure knowledge

Cybersecurity

Cloud Computing

Leadership and Management

Problem-Solving

Communication Skills

Knowledge of AI

Job description

Senior IT Support Engineer / Lead IT Technician who is highly technical with a solid IT infrastructure / IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills is required for a well-established company based in Hull, East Yorkshire.

SALARY: £35,000 - £40,000 per annum (depending on experience)

LOCATION: Hull, East Yorkshire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior IT Support Engineer / Lead IT Technician who is highly technical with a solid IT infrastructure / IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills.

Working as the Senior IT Support Engineer / Lead IT Technician you will be responsible for overseeing the organisation’s IT infrastructure, ensuring systems are reliable, secure, and aligned with business needs. Acting as the key liaison with the Senior Leadership Team, the postholder will support the development and delivery of the IT strategy, driving innovation and ensuring technology underpins operational efficiency. With a strong focus on service quality, the role will require proactive monitoring of systems, oversight of network performance, and the implementation of robust security and recovery measures to minimise downtime and risk.

As the Senior IT Support Engineer / Lead IT Technician you will also provide leadership and direction to the IT Technician, supporting their development while ensuring daily tasks are effectively managed. The role will include responsibility for procurement, asset management, and compliance with licensing requirements, alongside reporting on IT performance and contributing to budget planning. By fostering collaboration, promoting best practice, and supporting staff in the effective use of technology, you will play a key role in enabling digital transformation and maintaining a modern, resilient IT environment.

RESPONSIBILITIES

• IT Strategy & Innovation: Support and implement the IT strategy in collaboration with the IT Technician and Senior Leadership Team, adapting to business needs and driving innovation, including AI
• Communication & Reporting: Maintain regular communication with stakeholders and attend management meetings, providing reports as required
• Team Leadership: Manage the daily tasks of the IT Technician, offering support, feedback, and promoting professional development
• Infrastructure Management: Ensure optimal performance of servers, networks, and related systems while proactively monitoring to prevent downtime
• Security Oversight: Maintain and monitor firewalls, antivirus, and web filtering to safeguard systems
• Software & Licensing: Oversee software distribution, updates, and ensure licensing compliance
• Backup & Recovery: Implement robust backup and recovery procedures to protect business continuity
• Procurement & Budgeting: Advise on equipment needs, support stock management, and contribute to IT budget planning
• Asset & Resource Management: Maintain inventories, manage user accounts, and ensure correct disposal of end-of-life equipment
• Systems & Support: Troubleshoot phone systems, LAN, cabling, and maintain Windows environments
• Hardware & Software Maintenance: Repair, upgrade, and configure IT equipment and applications
• Staff Training: Support and train staff in effective IT use, fostering digital capability across the organisation
• Facilities & Equipment: Manage the IT tech room, equipment spares, printers, and consumables
• Flexibility: Work flexibly, including outside normal hours when required

CANDIDATE REQUIREMENTS

• Technical Expertise: Strong knowledge of IT infrastructure, systems, and emerging technologies such as AI, cybersecurity, and cloud computing
• Strategic Capability: Ability to align IT strategy with business objectives, driving innovation and efficiency
• IT Architecture: Proficiency in software architecture, and data management
• Leadership & Management: Proven experience in leading teams, managing projects, and supporting professional development
• Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues
• Communication Skills: Clear and confident communicator, capable of liaising effectively with stakeholders at all levels