Senior IT Support Engineer - Hybrid

ZipRecruiter; England; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Senior IT Support Engineer to join their expanding team. This role offers the flexibility of hybrid working after onboarding, allowing you to support a diverse client base across multiple regions. You will be responsible for providing 2nd and 3rd line support, managing systems, and delivering projects in a dynamic environment. With a focus on technology and problem-solving, this position is perfect for someone who thrives on variety and enjoys hands-on work. Join a supportive team that values growth and offers a range of benefits, including generous holiday and pension schemes.

Benefits

20 days holiday + public holidays

Contributory pension scheme

Generous mileage allowance for client visits

Supportive team with opportunities to grow

Qualifications

• 5+ years of client-facing IT support experience required.
• Strong knowledge of Windows and macOS systems administration.
• Microsoft 365 and Active Directory expertise needed.

Responsibilities

• Provide 2nd/3rd line support for Microsoft and Apple environments.
• Manage and deploy Windows and macOS systems.
• Deliver infrastructure and cloud projects across various environments.

Skills

2nd/3rd Line Support

Helpdesk Support

Windows and macOS Systems

Microsoft 365 Administration

Client Support

Problem-Solving

Communication Skills

Education

Microsoft Certified (MCP, MCSA, or equivalent)

Degree or equivalent practical experience

Tools

Windows Server 2016 – 2022

Intune / Mobile Device Management

Active Directory

Hyper-V

VMware

VoIP platforms (3CX, Teams Calling)

Job description

Job Description

We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools.

This is an excellent opportunity for a proactive and customer-focused Senior IT Support Engineer to join our team.

If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you!

Immediate Start Available

The Role at a Glance:

Senior IT Support Engineer
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding
£32,000 - £35,000
Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More…

Your Background / Skills:

• 2nd/3rd Line Support
• Helpdesk Support
• Windows and macOS Systems
• Microsoft 365 Administration
• Client Support

The Senior IT Support Engineer Opportunity:

A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery.

This role is ideal for someone who enjoys variety, thrives in a flexible environment, and wants to stay hands-on with a wide range of technologies.

What your day might look like:

• Providing 2nd/3rd line support for Microsoft and Apple environments
• Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.)
• Delivering infrastructure and cloud projects across server, desktop, and mobile environments
• Maintaining excellent relationships with clients through clear communication and proactive support
• Escalating and resolving complex issues with internal teams or vendors as required

About you:

• 5+ years experience in a client-facing, hands-on IT support role
• Friendly, professional, and confident with stakeholders at all levels
• Passionate about technology and problem-solving
• Full UK driving licence and access to a car
• Able and willing to pass an enhanced DBS check
• Ideally based in Windsor / East Berkshire or nearby

Technical Skills:

• Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma
• Servers: Windows Server 2016 – 2022
• Microsoft 365 Administration (Exchange Online, SharePoint, Teams)
• Intune / Mobile Device Management (Apple, Android, Windows)
• Active Directory, Group Policy, DNS, DHCP
• Hyper-V and/or VMware
• Firewalls, VPNs, Routing, NAT, VLANs
• RMM tools & remote support platforms
• Telephony (VoIP platforms like 3CX, Teams Calling)

Desirable skills:

• SonicWall configuration and troubleshooting
• Clustered Hypervisors (VMware / Hyper-V)
• Network switching and topology
• Microsoft SQL Server (basic admin)

Qualifications (any of below would be great…):

• Microsoft Certified (MCP, MCSA, or equivalent)
• SonicWall SNSA/CSSP
• Degree or equivalent practical experience

You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits.

What’s on offer:

• £32,000 – £35,000 per annum
• Hybrid / remote working model
• 20 days holiday + public holidays
• Contributory pension scheme
• Generous mileage allowance for client visits
• Supportive and knowledgeable team with opportunities to grow

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.