Senior IT Support Engineer (Helpdesk/Field based)

Recruitment Partnership Ireland; Belfast; On-site; GBP 25,000; Full time

Job summary

A leading company in Northern Ireland is seeking a Senior IT Support Engineer to provide technical support both on-site and remotely. The ideal candidate will have robust experience in IT support, proficient in various technologies including Windows and Linux systems. This full-time role offers a competitive salary, various perks including additional leave and company events, and the chance to make significant contributions to client relationships.

Benefits

Company events

Additional leave

Company pension

Discounted or free food

Free or subsidised travel

Life insurance

On-site parking

Private medical insurance

Referral programme

Wellness programme

Qualifications

• 5 years of IT support experience required.
• Diploma of Higher Education necessary.
• Desirable experience: Cisco and major firewalls.

Responsibilities

• Provide technical support for helpdesk and field tasks.
• Ensure support tickets are closed quickly per SLA.
• Proactively maintain customer networks.

Skills

Technical support

Preventative maintenance

Customer service

Marketing

Education

Diploma of Higher Education

Tools

Windows Server

Small Business Server

MS Exchange Server

BitDefender

Trend AV

Avast

Linux

VMware

WordPress

Wix

Job description

Belfast, Northern Ireland, United Kingdom

About the job Senior IT Support Engineer (Helpdesk/Field based)

Summary of duties:

• Technical support helpdesk (east Belfast office/customer premises/from home)
• This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
• On site call outs only where absolutely required and approved (by Line Manager & customer)
• Proactive preventative maintenance on customer networks
• Identify opportunities with existing customers for additional services/equipment/consultancy
• Promote the Precept brand as much as possible
• Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
• Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

• Windows server & Small Business Server MS Exchange server
• Networks and Cloud managed firewalls
• Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
• Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
• Desirable technology experience Cisco and major firewall experience

1. VMware and equivalent
2. Linux experience
3. Hardware maintenance
4. Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year
COVID-19 precaution(s):Remote interview process

• Salary: £25,000.00 per year
• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Wellness programme

Schedule:8 hour shift,Monday to Friday, Full time, On site

Supplemental pay types:Performance bonus

Ability to commute/relocate:Belfast: reliably commute or plan to relocate before starting work (required)

Education:Diploma of Higher Education (required)

Experience:IT support: 5 years (required)

For more information or to submit an application email: [e-mail]