Senior IT Support Engineer, 2nd Line, 3rd Line, M365,

Experis - ManpowerGroup; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology recruitment firm seeks a Senior IT Support Engineer for a critical role in Bristol. The position demands expertise in managing infrastructure, cloud services, and networking, ensuring operational excellence. This role offers a competitive salary, growth opportunities, and the chance to work in a modern, collaborative environment.

Benefits

Structured training and certification support

Flexible working

Health care and pension plan

Performance bonuses

Qualifications

• Strong experience in supporting infrastructure and IT systems.
• Proficiency in Windows, Virtualisation, Cloud models, and Networking.
• Excellent communication skills and potential for leadership.

Responsibilities

• Manage Windows desktops and servers, ensuring optimal uptime.
• Design and deploy virtualisation plans using VMware and Hyper-V.
• Oversee cloud administration for M365 and Azure services.

Skills

Windows Desktop Management

Windows Server Management

Virtualisation

Backup & DR

Cloud Administration

Scripting

Networking

Security

Education

Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, ITIL V3/V4

Tools

VMware ESXi

PowerShell

AutoTask

Datto RMM

Job description

Senior IT Support Engineer, 2nd Line/ 3rd Line

Location: Bristol
Salary Range: £30000- 50000 + Benefits

️ Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

Core Responsibilities:

• Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.

• Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage

• Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.

• Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.

• Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.

• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).

• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.

• Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.

You'll Stand Out With:

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.

• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).

• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.

• Containerisation know-how (Docker, Kubernetes).

• Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles

What We Offer:

• Growth & Recognition: Structured training, certification support, and career progression.

• Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.

• Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.

• Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.