Senior IT Support Engineer

AlphaSights; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

AlphaSights seeks a Senior IT Support Engineer to join its team in London. The role involves ensuring high-impact technical support while contributing to strategic improvements in system management. Ideal candidates will thrive in solving problems related to identity, security, and user experience across varied environments while helping mentor team members.

Benefits

High-growth global firm environment

Ownership of tech initiatives

Long-term growth path into leadership

Flexible and modern tech stack

Qualifications

• 4+ years of experience in corporate IT support or engineering role.
• Deep experience with macOS and/or Windows device management.
• Experience with identity and access management platforms such as Okta.

Responsibilities

• Senior escalation point for IT support issues across hardware, software, and SaaS.
• Manage macOS devices using Jamf Pro and Windows endpoints via Microsoft Intune.
• Contribute to design and improvement of email security processes.

Skills

macOS management

Windows management

Problem-solving

Communication

Collaboration

Education

4+ years in IT support or engineering role

Security+ certification or equivalent knowledge

Tools

Jamf Pro

Microsoft Intune

Okta

Proofpoint

Job description

Senior IT Support Engineer

The Opportunity

We’re looking for a Senior IT Engineer to join our IT Engineering team in London. This is a hands-on, high-impact role well-suited for an experienced IT professional eager to contribute to the development and maturity of enterprise systems and support.

You’ll be involved in both day-to-day technical operations and strategic improvements to the way we manage identity, security, endpoints, and user experience. Whether you bring strengths in endpoint management (Jamf Pro, Intune), identity and access management (Okta), or infrastructure security, we’re looking for someone who thrives on solving problems, improving systems, and mentoring others.

What You’ll Do

• Acting as a senior escalation point for complex IT support issues across hardware, software, and SaaS environments
• Supporting Apple macOS devices at scale using Jamf Pro, and managing Windows endpoints via Microsoft Intune
• Administering identity and access management using Okta, including user lifecycle, SSO, and MFA policies
• Contributing to the design and improvement of email security and hygiene processes using platforms such as Proofpoint,, or similar tools
• Participating in onboarding and offboarding workflows, system provisioning, and access governance
• Supporting compliance, documentation, and technical controls in line with standards such as ISO 27001 or Security+
• Supporting and evolving AV and video conferencing systems for meeting and collaboration spaces
• Collaborating with vendors on hardware procurement, lifecycle management, and inventory tracking
• Contributing to and maintaining IT documentation, standard operating procedures, and internal knowledge bases
• Playing a key role in global and regional IT projects, such as new office builds, system upgrades, and operational improvements

What You’ll Bring

• 4+ years of experience in a corporate IT support or engineering role (e.g., IT Engineer, Tier 2/3 Support, Systems Administrator)
• Deep experience with macOS and/or Windows device management in enterprise settings
• Hands-on use of management platforms such as Jamf Pro, Microsoft Intune, or similar
• Exposure to identity providers like Okta, including SSO configuration and access policies
• Experience with email security platforms (e.g., Proofpoint, Postmark, Mimecast, or comparable)
• Familiarity with security and compliance frameworks — a Security+ certification or equivalent knowledge is a plus
• Experience in cloud-based environments (e.g., Google Workspace or Microsoft 365)
• Strong communication skills and the ability to collaborate across technical and non-technical teams
• A problem-solving mindset and willingness to learn or mentor others as part of a growing team
• Scripting or automation experience (e.g., Bash, PowerShell, Python) is an advantage but not essential

Who You Are

• A proactive, experienced IT professional who enjoys solving problems and improving systems
• Comfortable balancing hands-on technical work with user-facing collaboration
• A clear communicator who can adapt to different audiences and explain technical issues with confidence
• Interested in growing your career into a leadership or technical specialist role
• Someone who thrives in a high-growth, fast-paced, and globally connected environment
  
  

Why Join Us?

• Work in a high-growth global firm alongside some of the smartest minds in the business
• Take ownership of tech initiatives that directly impact how our business operates
• Long-term growth path into people or technical leadership
• Flexible and modern tech stack — we encourage smart solutions, not just off-the-shelf playbooks

AlphaSights is an equal opportunity employer