Senior IT Support Engineer

Death with Dignity; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a Senior IT Support Engineer to lead IT support operations in London. The ideal candidate will have proven experience in senior IT support roles, strong knowledge of Microsoft 365, networking, and ITIL processes. This permanent position requires excellent communication and stakeholder management skills, with a focus on ensuring high service levels across various systems.

Qualifications

• Proven experience in a senior IT support or team lead role.
• Strong knowledge in Microsoft 365, Windows 10/11, and networking.
• ITIL process familiarity and strong troubleshooting capabilities.

Responsibilities

• Manage and lead the IT Service Desk for timely resolution of support tickets.
• Act as the escalation point for complex technical issues.
• Provide support for business-critical applications.

Skills

Microsoft 365

Windows 10/11

Active Directory

Networking

Insurance sector systems

ITIL familiarity

Communication skills

Stakeholder management

Tools

Microsoft 365

Azure AD

Exchange Online

Teams

Job description

Overview

Espire Infolabs is hiring for Senior IT Support Engineer for London, UK location.

Job Title: Senior IT Support Engineer

Job Type: Permanent

Job Location: London (4 Days/week onsite)

About The Role

We are seeking an experienced Senior IT Support Engineer to join our growing IT Service Desk team. Youll lead IT support operations across the business, ensuring high service levels and supporting a wide range of systems, including core insurance platforms.

Key Responsibilities

• Manage and lead the IT Service Desk, ensuring timely resolution of support tickets.
• Act as the escalation point for complex technical issues and SLA adherence.
• Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic).
• Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud tools.
• Maintain and troubleshoot IT hardware, infrastructure, networks, and security systems.
• Contribute to IT projects, system upgrades, vendor management, and documentation.
• Ensure compliance, licensing, and asset management best practices.

Requirements

• Proven experience in a senior IT support or team lead role.
• Strong knowledge of:
  • Microsoft 365, Windows 10/11, Active Directory, Group Policy
  • Networking (VPNs, LAN/WAN, firewalls, switches, routers)
  • Insurance sector systems and support
• ITIL process familiarity and strong troubleshooting capabilities.
• Excellent communication skills and stakeholder management.

Desirable

• Project coordination or IT project experience.
• Certifications (Microsoft, ITIL, CompTIA).