Senior IT Support Engineer

Kanzlei Ganz Gärtner Lindberg Slania; Chesterfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

A modern law firm in Chesterfield is seeking a motivated IT Support professional to enhance their SaaS/PaaS infrastructure. You will play a key role in standardizing IT practices across newly merged entities, manage day-to-day IT operations, and lead projects to bolster security. Ideal candidates will possess strong technical skills and a commitment to delivering high-quality IT support.

Benefits

30 days holiday + bank holidays

2 volunteer days

6 months Maternity Leave, 3 months Paternity Leave

Life assurance

Employer pension contribution of 5%

Health cash plan

Personal learning and development budget

Employee Assistance Programme

Access to equity through a Share Incentive Plan

Green incentive programmes

Qualifications

• Essential experience in 2nd/3rd line IT support.
• Experience administering Microsoft Entra ID or Google Workspace.
• Proficient in managing hardware and software assets.

Responsibilities

• Provide 3rd line IT support and assist users with SaaS applications.
• Manage onboarding processes and hardware configuration.
• Create process documentation and improve IT security.

Skills

IT Support

SaaS Applications

Microsoft Entra ID

Google Workspace

Asset Management

Tools

Intune

Jamf

Job description

About The Role

Job level: 8

Location: Chesterfield, UK

We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure.

You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan

Responsibilities

• Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuration of new equipment.
• Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
• Work within information security, governance and certification standards across the IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
• Working with the business to deliver internal IT projects, providing service introduction or service improvements
• Act in the capacity of lead on existing projects to improve security within the IT function and wider business
• Provide guidance and training to junior members of the team to ensure that services can be fully supported
• Investigate issues when escalated and act as liaison with SaaS suppliers when required
  
  

Dimensions

• Resource complexity and nature of work teams - Senior role within a team
• Problem solving responsibility and complexity - High need for triage responsibilities.
• Change management requirements - Medium. Deploying solutions
• Internal / External interactions - Mostly internal interactions
• Strategic timeframe working towards - 1-3 year business plan
  
  

About You

Professional knowledge and experience

Essential

• Previous experience in 2nd/3rd line IT support roles.
• Experience administering Microsoft Entra ID and/or Google Workspace.
• Creating and managing Microsoft Azure Subscriptions.
• Mobile device management tools, ideally InTune or Jamf
• Working on and supporting multiple SaaS applications.
• Providing Hardware support to end users.
• Asset register management.
• Previous experience of troubleshooting multiple issues across different systems and investigating in depth problems.
  
  

Nice to have

• Previous experience working in a Cyber Essentials+ /ISO Certified environment.
• Experience working with remote users.
• Apple Device Support.
• Knowledge of IT Security practices including implementations of SSO and MDM policy design and implementation.
• Knowledge or experience of ITIL best practices
  
  

Behaviours and PACT values

• Enthusiastic and Motivated
• Customer Focused
• Attention to details
• Working well in a small team
• Excellent communication skills
  
  

Technical Skills

• Microsoft Entra ID or Google Workspace
• Microsoft Azure Subscription Management
• MDM Tools - Intune or Jamf
• Experience Supporting and Securing SaaS applications
• Windows or Mac Hardware support
• Slack or Microsoft Teams
  
  

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

Benefits Include

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments
  
  

LNKD1_UKTJ