Senior IT Support Engineer

TPXimpact; Chesterfield; On-site; EUR 40,000 - 60,000; Full time

Job summary

TPXimpact cherche un individu autonome pour rejoindre son équipe IT à Chesterfield. Le candidat travaillera notamment sur le support technique pour les applications SaaS et PaaS, tout en contribuant à la normalisation et à l'amélioration des pratiques au sein de l'organisation. Cette position requiert des compétences avancées en résolution de problèmes et en gestion des attentes des utilisateurs, ainsi qu'une forte capacité à travailler en équipe dans un environnement dynamique.

Qualifications

• Rôle senior dans le support informatique, avec une forte concentration sur la gestion des applications SaaS et PaaS.
• Expérience souhaitée en fournissant un soutien utilisateur et en créant une documentation technique.
• Compétences en gestion de projet et en sécurité informatique sont un plus.

Responsibilities

• Travailler dans l'équipe de support IT en tant que rôle de troisième ligne, aide aux utilisateurs.
• Gestion des registres d'actifs logiciels et matériels.
• Former les membres juniors de l'équipe et garantir le soutien des services.

Skills

Problem solving

Team collaboration

Technical documentation

SaaS & PaaS applications

Information security standards

User support

Job description

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Client:

TPXimpact

Location:

Chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Job level: 8

Location: Chesterfield, UK

We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure.

You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan

Responsibilities

• Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuration of new equipment.
• Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
• Work within information security, governance and certification standards across the IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
• Working with the business to deliver internal IT projects, providing service introduction or service improvements
• Act in the capacity of lead on existing projects to improve security within the IT function and wider business
• Provide guidance and training to junior members of the team to ensure that services can be fully supported
• Investigate issues when escalated and act as liaison with SaaS suppliers when required

Dimensions

• Resource complexity and nature of work teams - Senior role within a team
• Problem solving responsibility and complexity - High need for triage responsibilities.
• Change management requirements - Medium. Deploying solutions
• Internal / External interactions - Mostly internal interactions
• Strategic timeframe working towards - 1-3 year business plan

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Created on 02/07/2025 by TN United Kingdom