Senior IT Support Engineer

ZipRecruiter; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading tech company is seeking a Senior IT Support Engineer for their Bristol office. This pivotal role involves managing critical IT infrastructure, leading troubleshooting efforts, and mentoring junior staff. The ideal candidate will possess strong technical skills in cloud services, networking, and system administration, and will be given opportunities for career growth and professional development.

Benefits

Structured training programs

Certification support

Flexible working arrangements

Performance bonuses

Healthcare benefits

Qualifications

• Strong knowledge in infrastructure management, particularly with Windows and cloud technologies.
• Certifications in Microsoft, VMware, and Cisco are preferred.
• Experience mentoring and leading projects is valued.

Responsibilities

• Lead infrastructure troubleshooting and manage user systems.
• Implement cloud and backup solutions while ensuring security and compliance.
• Mentor junior staff and contribute to strategic IT projects.

Skills

Networking

Troubleshooting

Cloud Administration

Scripting

Mentorship

Education

MSCE

VMware VCP

Cisco Certification

Apple ACMT

ITIL V3/V4

Tools

VMware ESXi

Hyper-V

PowerShell

Veeam

AutoTask

Job description

Job Description: Senior IT Support Engineer, 2nd Line/3rd Line

Location: Bristol
Salary Range: £30,000 - £50,000 + Benefits

Your Role: Lead, Troubleshoot, Enable

As our Senior IT Support Engineer, you'll be the escalation expert leading on all infrastructure-related issues and supporting mission-critical systems. You'll manage everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring high uptime and operational excellence.

Core Responsibilities:

• Windows Desktop & Server Management: ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, troubleshooting.
• Virtualisation: Design, deploy, and manage VMware ESXi/vCentre and Hyper-V; clustering experience is a strong advantage.
• Backup & DR: Implement backup strategies and disaster recovery operations using Veeam or equivalent tools.
• Cloud & M365/Azure: Administration of Microsoft 365, Azure, and Intune.
• Scripting & Automation: Develop and adapt scripts in PowerShell and other languages to automate processes.
• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless networks with RADIUS, VOIP systems, and firewalls (e.g., Sophos XG, Cisco).
• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and iOS.
• Mentorship & Projects: Lead migrations, coach junior staff, contribute to IT strategy and documentation.

Preferred Qualifications:

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, ITIL V3/V4.
• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
• Containerisation knowledge (Docker, Kubernetes).
• Excellent communication skills and leadership potential, with an interest in advancing to Team Lead roles.

What We Offer:

• Growth & Recognition: Structured training, certification support, and career progression opportunities.
• Modern Work Environment: Collaborative culture, flexible working arrangements, access to latest tools and platforms.
• Impact & Influence: Engage in key infrastructure projects and security initiatives shaping our future.
• Competitive Package: Attractive salary, performance bonuses, healthcare, and pension plan.