Senior IT Support Analyst (Law Firm)

JR United Kingdom; City Of London; On-site; GBP 75,000; Full time

Job summary

A leading global law firm in London is looking for a Senior IT Support Analyst to provide top-tier technical support and improve service delivery. The ideal candidate will have a strong background in Windows operating systems and experience in a law firm, ensuring a high-quality customer service experience. This permanent position offers a competitive salary of £75,000 per annum and mandates onsite work five days a week.

Qualifications

• Extensive knowledge of Windows operating systems required.
• Proficient knowledge of MS-Office 365 Suite essential.
• Experience working in a law firm is mandatory.

Responsibilities

• Provide high levels of quality service for IS to the firm.
• Educate and support colleagues to improve department knowledge.
• Provide on-site technical assistance for various technology equipment.

Skills

Windows Operating Systems

MS-Office 365 Suite

Customer Service

Job description

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Senior IT Support Analyst (Law Firm), london (city of london)

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Client:

DGH Recruitment

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum

A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis.

**Please note this role is onsite 5 days per week**

• Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience.
• Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm.
• Coordinate and track all Change Forms relating to new hires, departures, support and name changes.
• Provide a white glove service to the business and continually strive to improve the service being provided
• Develop other team members and their knowledge
• Lead on projects and take responsibility and ownership for various tasks assigned to them by other IS groups of a technical and/or project related nature.
• Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support as needed.
• Candidates must have extensive knowledge of Windows operating systems to include but not limited to Windows 10.
• Qualified applicants will also have proficient knowledge of MS-Office 365 Suite.
• Consistent, professional communications with attorneys, staff, vendors, administration and IS personnel.
• Prior experience working in a law firm essential

Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum