Senior IT Service Design Manager

Department for Work and Pensions; Newcastle upon Tyne; Hybrid; GBP 57,000 - 69,000; Full time

Job summary

A government department in the United Kingdom is seeking a Senior IT Service Design Manager to lead the design of reliable and user-focused IT services. You will work across various delivery teams, applying ITIL best practices and driving automation. The position offers a competitive salary of up to £68,205, with additional employer pension contributions and a hybrid working model.

Benefits

Employer pension contributions

Qualifications

• Experience in designing IT services that are reliable and user-focused.
• Understanding of ITIL best practices.
• Ability to produce key service artefacts and drive automation.

Responsibilities

• Lead on designing IT services for live operation.
• Work across delivery teams to ensure service quality.
• Apply best practices in IT service management.

Job description

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.

Pay up to £68,205, plus 28.9% employer pension contributions, hybrid...