Senior IT Service Design Manager

Department for Work and Pensions; Lancashire; Hybrid; GBP 69,000; Full time

Job summary

A UK government department is seeking a Senior IT Service Design Manager to lead the design of reliable, user-focused IT services that support millions. The role involves applying ITIL best practices, producing key service artefacts, and fostering automation across delivery teams. Competitive salary up to £68,205 plus significant pension contributions is offered, with a hybrid work model.

Benefits

28.9% employer pension contributions

Qualifications

• Experience in leading IT service design projects.
• Proficient in ITIL practices and service artefact production.

Responsibilities

• Design reliable and user-focused IT services.
• Apply ITIL best practices in service management.
• Drive automation and standardisation across teams.

Job description

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.

Pay up to £68,205, plus 28.9% employer pension contributions, hybrid...