Senior IT Portfolio Lead

Arm Limited; Cambridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Cambridge is seeking a strategic IT contact to enhance business alignment with IT solutions and manage service delivery. This role emphasizes building relationships and managing key technology initiatives to support business goals. Candidates should possess strong problem-solving skills, exceptional communication abilities, and experience in project delivery related to enterprise IT solutions. The position offers a hybrid working model that supports performance and personal well-being.

Qualifications

• Proven ability to maintain credibility within the business.
• Strong analytical abilities with attention to detail.
• Excellent verbal and written communication skills.
• Experience in delivering related projects.

Responsibilities

• Serve as the main IT point of contact for the business.
• Drive priorities to deliver business value.
• Communicate service delivery status regularly.
• Manage incidents effectively to ensure service continuity.
• Evaluate performance of IT services for continuous improvement.

Skills

Building rapport with stakeholders

Negotiation and problem-solving

Analytical skills

Verbal communication

Presentation skills

Tools

SAP Employee Central

ServiceNow

Job description

Job Overview:

You will act as the strategic IT interface into the People Group to improve the understanding and alignment of IT solutions to business objectives and help deliver their IT roadmap.

You will own the business engagement representing Enterprise IT, aligning strategy and roadmaps, change and operational work, to ensure maximum value to the business.

This role requires a blend of strategic acumen and operational excellence, with a focus on fostering strong business relationships and driving technology initiatives that support the business's strategic goals.

Responsibilities:

• Serve as the main point of contact between IT and the business, ensuring that IT services and projects align to their priorities.
• You will help drive the roadmaps that are fed into an overall delivery pipeline, coordinating the delivery of key initiatives, including major operational issues through our Business Apps delivery teams.
• Own portfolio & service delivery and help drive prioritisation of work to deliver the best business value
• Effectively communicate EIT Service delivery status regularly (delivery to operations)
• Utilise incidents, problem, & request management processes to drive continuous service improvement for their business groups
• Ensure service continuity by effectively managing and communicating major incidents
• Support change management and service assurance processes, ensuring that system changes are smoothly transitioned, communicated and adopted by the business.
• Evaluate reporting on the performance of IT services, ensuring they meet the performance standards required by business operations and prioritise continuous improvement to drive excellent customer experience.

Required Skills and Experience:

• Demonstrated ability to build rapport and credibility with stakeholders at all levels
• Highly skilled in negotiating and solving problems to achieve mutually beneficial outcomes at senior levels.
• Strong analytical abilities with exceptional attention to detail, enabling effective decision-making and problem-solving!
• Excellent verbal and written communication skills, complemented by strong presentation capabilities.
• Proven ability to maintain and enhance credibility within the business community through effective relationship management and domain expertise.

“Nice To Have” Skills and Experience:

• Experience in delivering projects on SAP Employee Central, ServiceNow, Digital Platforms or other related systems!

In Return:

We are proud to have a set of behaviours that reflect our culture and guide our decisions, defining how we work together to defy the ordinary and shape the extraordinary.

#LI-ZN1

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [e-mail]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.