Senior IT Operating Model & Transformation Technology Advisory

Pesaro Limited; City of Westminster; On-site; GBP 90,000 - 140,000; Full time

Job summary

Pesaro Limited is seeking an experienced Senior Manager to lead IT operating model design and transformation for client engagements. You will work with CIOs and senior IT leaders to shape how services are structured, delivered and governed, balancing onshore, nearshore and offshore delivery and advising on outsourcing options.

The role combines strategic operating model expertise with practical delivery experience across applications, data and infrastructure, with a focus on AI governance and AI

Qualifications

• Proven experience designing or transforming IT operating models for large or complex organisations.
• Significant IT consulting experience, ideally in a Big Four or leading technology/management consultancy.
• Strong stakeholder management and communication skills with CIOs and senior executives.
• Knowledge of onshore, nearshore, offshore and outsourced delivery models.
• Experience establishing or designing an AI Centre of Excellence (CoE) is a plus.

Responsibilities

• Lead development of target IT operating models aligned with business strategy.
• Define IT service delivery strategy for onshore/nearshore/offshore.
• Support IT service management capabilities, governance and processes.
• Design and improve end-to-end IT processes across applications, data, infrastructure.
• Define roles, governance structures and ownership within target operating model.
• Assist clients in creating practical transformation roadmaps.

Skills

IT operating model design

IT service delivery

IT service management

End-to-end IT processes

Technology governance

AI operating models

AI Centre of Excellence

Client engagement

Transformation delivery

IT consulting

Job description

We are seeking an experienced Senior Manager to support client engagements focused on IT operating model design and transformation. This role will suit an experienced IT consultant with a background in operating model development, service delivery strategy and IT transformation. You will work with senior client stakeholders to define how IT services should be structured, delivered and governed to support business objectives. You will help clients determine the right balance of onshore, nearshore and offshore delivery, assess outsourcing options, and design effective processes across the full IT service lifecycle. Experience establishing or designing an AI Centre of Excellence (CoE) would be a significant advantage, as organisations increasingly look to define how AI capabilities should be structured, governed and delivered.

• IT operating model design: Lead and contribute to the development of target IT operating models aligned with business strategy, technology objectives and organisational requirements.
• IT service delivery strategy: Help clients determine which services should be delivered onshore, nearshore or offshore, and identify appropriate opportunities for outsourcing and third-party service provision.
• IT service management: Support the definition and improvement of IT service management capabilities, processes, governance and service delivery frameworks.
• End-to-end IT processes: Design and improve processes across Plan, Build and Run activities, covering applications, data and infrastructure.
• Technology organisation and governance: Define roles, responsibilities, service ownership, organisational structures and governance arrangements required to support the target operating model.
• AI operating models: Where relevant, support the design of AI Centres of Excellence, including their organisational structure, governance, operating processes and approach to delivering AI capabilities.
• Client engagement: Work with CIOs, senior IT leaders and business stakeholders to assess current-state capabilities, develop recommendations and translate these into practical transformation roadmaps.
• Transformation delivery: Support the implementation of operating model changes, ensuring proposed designs are pragmatic, scalable and aligned with client objectives. You are a commercially minded IT transformation professional who combines strategic operating model expertise with practical consulting delivery experience. You understand how technology services are organised and delivered across applications, data and infrastructure, and can help clients design operating models that are fit for the future. You will be comfortable working with senior technology leadership, navigating complex organisational challenges and turning strategic objectives into practical operating model designs. Candidates who combine strong IT operating model experience with AI Centre of Excellence design or transformation experience will be particularly attractive.
• Significant experience in IT consulting, ideally gained within a Big Four firm or another leading technology or management consultancy.
• Proven experience designing or transforming IT operating models for large or complex organisations.
• A strong understanding of IT service delivery models, including onshore, nearshore, offshore and outsourced arrangements.
• Experience defining IT services, organisational structures, governance and service management processes.
• Knowledge of end-to-end IT processes across Plan, Build and Run, encompassing applications, data and infrastructure.
• Strong stakeholder management and communication skills, with the ability to engage credibly with CIOs and other senior executives.
• The ability to structure complex problems, develop clear recommendations and translate strategic designs into actionable plans.

Desirable Experience

• ITIL certification or demonstrable expertise in IT service management.
• Experience designing or establishing an AI Centre of Excellence (AI CoE).
• Experience defining AI governance, organisational structures, service delivery approaches and processes for enterprise AI adoption.
• Experience delivering operating model transformation across multinational or complex organisations.
• Experience across multiple sourcing and service delivery models, including third-party providers.