Senior IT Engineer (3rd Line)

FluidOne; Chorley; On-site; GBP 30,000 - 40,000; Full time

Job summary

FluidOne is seeking a 3rd Line Support team member to enhance customer experience and ensure seamless technical support. The ideal candidate will have expertise in systems maintenance, troubleshooting, and strong client management skills, contributing to delivering exceptional service in a forward-thinking company. With a robust company culture and a focus on technology solutions, this role offers a unique opportunity within a rewarding and innovative environment.

Benefits

Life Assurance

Health Care

Birthday day off

Pension Scheme

Discount Scheme

Qualifications

• Experience with installation, configuration and maintenance of IT systems.
• Ability to troubleshoot and resolve technical issues effectively.
• Strong communication skills for client interaction.

Responsibilities

• Drive customer experience through technical support and incident management.
• Resolve technical problems via phone, email or in person.
• Manage multiple tickets while working to SLA requirements.

Skills

Monitoring and maintaining systems and networks

Diagnosing faults on hardware and software

Client relationship management

Troubleshooting

Installation and configuration of systems

Job description

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This range is provided by FluidOne. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Senior Recruitment Business Partner at FluidOne

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.

FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.

Job Overview:

Joining as a 3rd Line Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up to date with industry trends, you will play a vital role ensuring the delivery of great customer service.

Requirements:

• Experience of monitoring and maintaining systems and networks
• Experience with Installation and configuration of systems
• Experience of diagnosing faults on both hardware and software
• Experience of solving technical and application issues by phone, email or in person
• Ability to walk clients through troubleshooting steps
• Experience of re-fitting and/or replacing of client hardware
• Experience of supporting updates and/or roll-outs for client applications and training of users as needed
• Ability to work to SLA’s
• Ability to prioritise and managing multiple open tickets
• Ability to establish good working relationships with clients
• Life Assurance
• Health Care
• Birthday day off
• Pension Scheme
• Discount Scheme

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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