Senior IT Engineer

JR United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading educational institution is seeking a 3rd line IT support professional to manage systems, including VOIP Telephony and Macs, at their Slough campus. The role requires advanced technical skills in networking and virtualisation, along with responsibilities for user support and system maintenance. The college offers a supportive environment with ongoing professional development and competitive benefits.

Benefits

Pension scheme

On-site gym facilities

Five CPD days per year

Health cash plan

Discounts on everyday expenses

Access to Office 365 and Adobe Suite

Qualifications

• Strong skills in networking, virtualisation, and application support.
• Experience in providing 3rd line support.
• Excellent attention to detail and ability to meet deadlines.

Responsibilities

• Provide 3rd line support for all systems including VOIP Telephony and Macs.
• Escalate technical issues to IT systems engineers as needed.
• Organise, prioritise, and schedule work effectively.

Skills

Windows 10 – advanced administration

Networking – TCP/IP, DNS, SNMP, PXE, DHCP

Active Directory user & computer management

VMWare vSphere administration

IP Telephony, hardware and software

Apple Mac iOS, Jamf Pro

Excellent oral and written communication

Self-motivation and teamwork

Education

A-Level standard or equivalent

MCSE certified or working towards

ITIL Foundation (beneficial)

Tools

VMWare ESXi

Cisco/Juniper switches

SQL Server

PowerShell

Job description

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Location: New City College, Ardleigh Green Campus

Hours: 35 hours per week

Closing Date: 06th July 2025

The Role:

In this role you will provide 3rd line support for all systems including VOIP Telephony systems and Macs to all college IT system users and provide escalation support to all IT systems engineers.

You will have a strong skills in networking, virtualisation and application support. Educated to A-Level standard or equivalent, MCSE certified, or working towards attainment and ITIL Foundation would be beneficial but not essential.

Key Skills:

• Windows 10 – advanced administration.
• IP Telephony, hardware and software.
• Active Directory user & computer management and group policy.
• VMWare ESXi & vServer 6+
• Apple Mac iOS, Jamf Pro and Apple Remote Desktop.
• Networking – TCP/IP, DNS, SNMP, PXE, DHCP.
• Anti-virus – administration and deployment.
• WSUS administration.
• Configuring Cisco/Juniper switches.
• VMWare vSphere administration
• Basic knowledge of some 3rd line support systems: Veeam back-up, SQL Server, IIS Server, Exchange, PowerShell, SharePoint, IIS
• Ability to work to strict guidelines and have a high attention to detail
• Ability to organise, prioritise and schedule work to meet deadlines.
• Excellent oral and written communication skills and the ability to apply these when dealing with technical and non-technical staff.
• Self-motivation but the ability also to work flexibility as part of a team.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.

About New City College:

New City College is the dynamic group of further education colleges in East London which comprises Tower Hamlets College, Hackney Community College, Epping Forest College Redbridge College, Havering College of Further & Higher Education and Havering Sixth form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students and 1900 staff it is one of the strongest and most influential further education organisations in the country.

Our college environment is second to none. We have industry standard facilities and equipment at all campuses, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers.

East London is dynamic, innovative and entrepreneurial. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for the changing workforce of the area.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.

New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.