Senior IT Engineer

JR United Kingdom; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A growing IT services provider in Greater Manchester is seeking a Senior IT Engineer to join their technical team. This client-facing role involves solving complex technical issues and supporting clients with a variety of IT solutions. Responsibilities include managing support escalations, project involvement, and infrastructure design. Ideal candidates will have proven experience in IT support, strong technical skills, and a proactive approach to problem-solving.

Qualifications

• Proven experience in senior IT support or infrastructure engineering.
• Strong technical skills in Microsoft environments, networking, and cloud tools.
• Experience working with ticketing systems and documentation.

Responsibilities

• Acting as an escalation point for complex technical issues.
• Delivering end-to-end support across IT environments.
• Engaging with clients to resolve technical problems.

Skills

Problem-solving

Client engagement

Technical expertise in Microsoft environments

Networking skills

Attention to detail

Job description

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Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation

Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation

Up to £35,000

Greater Manchester

We’re partnering with a growing IT services provider in Greater Manchester who are looking to bring in a Senior IT Engineer to join their technical team. This is a hands-on, client-facing role, ideal for someone who enjoys solving complex technical issues while building strong relationships with clients.

You won’t have management responsibilities, but you’ll be a senior figure in the team, expected to lead by example, take ownership of high-level support and project work, and act as a trusted technical advisor to clients.

What you’ll be doing:

• Acting as an escalation point for 2nd/3rd line technical issues across a variety of client environments
• Delivering end-to-end support across servers, networking, cloud platforms (e.g. M365, Azure), VoIP, mobile devices, and MDM tools
• Getting stuck into project work, assisting with planning, implementation, and post-deployment support
• Working closely with clients, helping them get the most from their IT setup, resolving technical problems, and offering clear advice
• Supporting infrastructure design and deployment, both remotely and on-site when needed
• Logging and documenting work accurately, helping to maintain high service standards
• Contributing to process improvement and knowledge sharing across the team

What we’re looking for:

• Proven experience in a similar senior IT support or infrastructure engineering role
• Strong technical skills across Microsoft environments, networking, servers, and cloud-based tools
• A natural problem-solver who thrives in a fast-paced, client-focused environment
• Comfortable engaging with clients, able to translate technical issues into clear, practical solutions
• Detail-oriented and thorough, someone who sees tasks through to completion
• Experience working with ticketing systems, documentation, and best-practice processes
• A proactive mindset & always looking to learn and improve

Nice to have (but not a dealbreaker):

• Exposure to project delivery or involvement in technical change implementations
• Experience with ITIL-aligned processes or working within MSP or service-led environments

This is a great role for someone who enjoys variety, responsibility, and working closely with clients, without the need to manage a team. You’ll be supported by a collaborative group and have plenty of scope to grow technically.

If you require more information, please contact Dan Rowland at Maxwell Bond on 0161 840 1021 or [emailprotected]

Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation

Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation