Senior IT Engineer

Jackson Hogg - Tech; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech company in the UK is seeking an experienced Senior IT Engineer to enhance their internal IT function. You will play a critical role in improving systems and provide 2nd/3rd line support, requiring a strong background in O365 and Windows server. Collaboration with teams to resolve issues, conduct root cause analysis, and maintain system security is essential for this role.

Qualifications

• Proven experience in IT support roles.
• Strong problem-solving skills and hands-on approach.
• Effective communication and teamwork abilities.

Responsibilities

• Collaborate with teams to identify challenges and implement solutions.
• Provide 2nd/3rd line support to the wider business.
• Conduct root cause analysis to enhance service quality.
• Ensure system security through regular patching.

Skills

Strong support background - 0365 and Windows server

Experience using and administering Jira and Confluence

Understanding of cyber security principles

Knowledge of Mac OS support

AWS exposure

Job description

We're looking for an experienced and proactive Senior IT Engineer to help shape and develop the internal IT function. Working closely with the Director of IT, you'll play a key role in improving systems and enhancing the end-user experience.

You'll collaborate with teams to identify challenges and implement effective, high-quality solutions and provide 2nd/3rd line support to the wider business. Strong problem-solving skills, a hands-on approach, and a passion for technology are essential.

Provided effective user support both remotely and on-site, ensuring adherence to service level agreements.

What you'll be doing:

• Experience with an ITSM platform to manage, prioritise, and track support requests.
• Diagnose and resolve complex hardware and software issues.
• Conduct root cause analysis to minimise recurring issues and enhance service quality.
• Ensure system security and stability through regular patching and hardening measures.
• Support the team development by sharing knowledge and mentoring colleagues.

What we're looking for:

• Strong support background - 0365 and Windows server.
• Experience using and administering Jira and Confluence.
• An understanding of cyber security principles and best practices.
• Knowledge of Mac OS support and AWS exposure would be beneficial.